I’m moving in a different direction on social media. Well, personal social media anyway.
There are multiple schools of thought about whether small companies with well-known leaders should share content on their company platforms or their personal social media platforms.
On one extreme, companies only share content on company channels, to better establish the brand of WidgetCorp or whatever.
On the other extreme, company heads only share content on their personal channels because their personal connections are so important to the company’s success. In fact, these company heads may not even bother to create separate company pages.
Obviously, most companies and company heads adopt a “do both” tactic. Maybe the company head reshares company posts. Or maybe the company reshares company head posts.
Or they do something that John Bredehoft and Bredemarket have done in the past: share the same content on both the company and the personal channels.
I might not do that any more.
The experiment
The rationale behind sharing company posts on your personal channels is that your personal friends like you and will engage with your company posts.
But this rationale ignores one very pertinent fact: most of my friends have NO interest in identity, biometrics, cybersecurity, or related technologies.
Why would they engage with such content if it doesn’t interest them?
I’d share Bredemarket Facebook content to my personal Facebook feed…and with very few exceptions I’d end up with crickets.
Or I’d share some Bredemarket LinkedIn content to my personal LinkedIn account. Often…crickets.
But most painful of all was when I would share Bredemarket Instagram posts to my Instagram stories. Higher impressions then the same stories on the Bredemarket account…but absolutely no engagement. Crickets again.
So on Monday afternoon I intentionally conducted an experiment on my personal Facebook, Instagram, and LinkedIn accounts, where together I have a combined 3,396 connections. My Monday afternoon identity/biometric and product marketing-related content received a total of 9 engagements…and that’s counting the Instagram user who requested “Can u share it @canadian.icon”).
Even acccounting for the three algorithms involved…that’s low.
And it…um, prompted me to ask myself a “why” question.
Why share corporate content on personal feeds?
Good question.
So for now I’m “moving in a different direction” (a few of you know where THAT phrase originated) and not bothering to share Bredemarket content on my personal feeds. At least for now.
Those who are dying to see Bredemarket content will subscribe to the appropriate Bredemarket Facebook, Instagram, or LinkedIn feeds.
But frankly, my friends have no need or desire to see Bredemarket content, so they won’t.
In my case, my high school friends, church friends, and even some of my former coworkers (who left the identity/biometric industry years ago) are NOT Bredemarket’s hungry people. So I’ll spare them the parade of wildebeests, wombats, and iguanas.
Have you ever seen those posts from self-appointed gurus?
Specifically, the ones that authoritatively state the BEST time to WRITE a post on Instagram, or LinkedIn, or TikTok, or whatever?
I religiously ignore those posts for a simple reason: My country has multiple time zones. So the best time in one time zone may be the worst time in another time zone.
However, I can tell you the WORST time to READ a post in the PACIFIC Time Zone…if the post concerns pizza.
And I’ll explain what all this means…eventually.
Ophir Tal on awareness
In addition to saying WHEN to post, the gurus also provide authoritative (and often contradictory) advice about WHAT to post.
For example, some gurus assert that you MUST prioritize bottom of funnel (conversion) content over top of funnel (awareness) content because it’s most important to get people to buy.
Ophir Tal disagrees, and has evidence to support his position.
This hook caught my attention. People want leads, and people like pizza, so I paid attention. But I also paid attention for a third reason that I’ll discuss later.
Tal then noted that the gurus would have recommended NOT posting this because he was “doing it wrong.” Specifically:
The post didn’t solve a problem for his potential clients. (Unless they regularly drop slices of pizza, I guess.)
It didn’t have a strong call to action.
It wasn’t targeted to his ideal clients. (Again, unless they regularly drop slices of pizza, or unless they love chicken wings.)
But despite doing everything wrong, that particular piece of content attracted the attention of someone “at a 6 figure ecom company.” After viewing the content, the reader looked at Tal’s profile and realized Tal could meet their need for ghostwriting services.
And now I’ll tell you the third reason why I paid attention to Tal’s post.
John Bredehoft on birthdays
As I noted above, I paid attention to Ophir Tal’s pizza post for two reasons:
People want leads.
People like pizza.
Now let’s jump back to a post I wrote all the way back in 2023, one that described why I’ve soured on the term “target audience.” (Or, in Tal’s words, “ideal clients.”) I started that post by wondering if the term “needy people” would be better than “target audience.” Yes, but not good enough.
I’ll grant that “needy people” has a negative connotation, like the person who is sad when people forget their birthday.
It turns out that these people had a VERY GOOD reason for forgetting my birthday. However, I cannot reveal this reason to you because the disclosure would force me to reveal someone’s personal identifiable information, or PII. (Mine.)
So after they remembered my birthday, one of them asked what I did for my birthday…and I told them that my wife, father-in-law, and brother-in-law went out to dinner.
For pizza.
And I also told them that there were leftovers, which my wife and I enjoyed a few days later.
Leftover pizza is the best pizza. Preparation credit: Pizza N Such, Claremont, California. Can I earn free pizza as a powerful influencer? Probably not, but I’ll disclose on the 0.00001% chance that I do.
A nice story, and while I was reading Ophir Tal’s story on dropped pizza, I realized that I had missed an opportunity to tell my own story about leftover pizza.
Time to channel Steve Jobs…
Oh, and there’s one more thing
I forgot to mention one thing about the Ophir Tal story.
When I read the story, it was around 4:00 pm in California.
So when I read about Tal’s dropped pizza, and thought about my leftover pizza (which I had already eaten)…I was hungry.
My decision making process relies on extensive data analysis and aligning with the company’s strategic objectives. It’s devoid of personal bias ensuring unbiased and strategic choices that prioritize the organization’s best interests.
Mika was brought to my attention by accomplished product marketer/artist Danuta (Dana) Deborgoska. (She’s appeared in the Bredemarket blog before, though not by name.) Dana is also Polish (but not Colombian) and clearly takes pride in the artificial intelligence accomplishments of this Polish-headquartered company. You can read her LinkedIn post to see her thoughts, one of which was as follows:
Data is the new oxygen, and we all know that we need clean data to innovate and sustain business models.
There’s a reference to oxygen again, but it’s certainly appropriate. Just as people cannot survive without oxygen, Generative AI cannot survive without data.
But the need for data predates AI models. From 2017:
Reliance Industries Chairman Mukesh Ambani said India is poised to grow…but to make that happen the country’s telecoms and IT industry would need to play a foundational role and create the necessary digital infrastructure.
Calling data the “oxygen” of the digital economy, Ambani said the telecom industry had the urgent task of empowering 1.3 billion Indians with the tools needed to flourish in the digital marketplace.
Of course, the presence or absence of data alone is not enough. As Debogorska notes, we don’t just need any data; we need CLEAN data, without error and without bias. Dirty data is like carbon monoxide, and as you know carbon monoxide is harmful…well, most of the time.
That’s been the challenge not only with artificial intelligence, but with ALL aspects of data gathering.
The all-male board of directors of a fertilizer company in 1960. Fair use. From the New York Times.
In all of these cases, someone (Amazon, Enron’s shareholders, or NIST) asked questions about the cleanliness of the data, and then set out to answer those questions.
In the case of Amazon’s recruitment tool and the company Enron, the answers caused Amazon to abandon the tool and Enron to abandon its existence.
Despite the entreaties of so-called privacy advocates (who prefer the privacy nightmare of physical driver’s licenses to the privacy-preserving features of mobile driver’s licenses), we have not abandoned facial recognition, but we’re definitely monitoring it in a statistical (not an anecdotal) sense.
The cleanliness of the data will continue to be the challenge as we apply artificial intelligence to new applications.
If your Inland Empire company doesn’t have an online presence, one quick way to create one is to create a business page on Facebook.
This post outlines the benefits of establishing an online presence via a Facebook business page. It also provides four examples of Facebook business pages. Finally, the post addresses the thorny question of creating content for your Facebook business page.
Why Faceboook may be the best online presence for your business
For the first time in years, I attended an Ontario IDEA Exchange meeting at AmPac Business Capital on Tuesday afternoon. There was a mixture of attendees: some who had established several businesses, some like me who had run one business for some time, and a few who were just starting out in business.
The ones who were starting out were still trying to figure out all the things you need to do to start a business: figuring out why the business exists in the first place, getting the appropriate business licenses (and in some cases professional licenses), printing business cards (or creating the online equivalent), setting up SOME kind of way to track prospects and customers…and establishing an online presence.
Now some businesses choose to establish their online presence by creating a website.
But even the simplest website can involve a lot of complexity—bredemarket.com currently has 57 pages, not counting tag pages and individual blog post pages.
For many small businesses, it may be much easier to create a Facebook business page then to create an entire website.
Facebook business pages are free. (Well, unless you run ads.)
Facebook business pages are easy to create.
Facebook business pages potentially reach billions of people, including your prospects and customers.
Creating a Facebook business page
So how do you create a Facebook business page?
There’s no need for me to document all of that in detail, since many have already done so.
Don’t worry if you don’t have all the optional items, such as a page cover picture. You can add them later. This will get you going.
Other guides to creating Facebook business pages are available from Buffer (with pictures), Hootsuite (with pictures). Sprout Social (with pictures), and a number of other sources.
But before you create YOUR Facebook business page, let me show you four varied examples of EXISTING Facebook business pages.
Four examples of Facebook business pages
Let’s take a look at some pages that already exist. Perhaps one or more of these will give you ideas for your own page.
The artist page (Paso Artis)
Paso Artis is a European business whose proprietor is a painter who sells her paintings.
The menu options at the bottom of the picture above (some of which cannot be seen) illustrate some of the elements you can include in a Facebook page. Here are just a few of the page elements that Paso Artis uses:
Posts. This is the equivalent of a blog on a website, and allows you to post text, images, videos, and other types of content.
About. This is where you provide contact and other basic information about your business.
Shop. Facebook allows you to include a shop, which Paso Artis uses to sell her paintings.
Photos. As you can imagine for an artist’s page, photos of the artwork are essential.
The shirtmaker page (Shirts by Kaytie)
(UPDATE 10/20/2023: Because Shirts by Kaytie is sadly no longer in business, I have removed the, um, live links to her Facebook page.)
Let’s leave Europe and go to Illinois where we find another artist, but her work is not displayed on paintings, but on shirts. Here is the Shirts by Kaytie Facebook page.
You’ll notice that Shirts by Kaytie has a different menu item order (and different menu items) than Paso Artis. For example, Shirts by Kaytie doesn’t have a Facebook “shop” element; you need to contact her directly to purchase items.
Enough of such exotic locations as Europe and Illinois. Let’s head to California’s Inland Empire and look at my favorite marketing/writing services Facebook page, the Bredemarket Facebook page.
First, Bredemarket (unlike Paso Artis and Shirts by Kaytie) provides services rather than tangible products. Therefore, I chose to include a “Services” element as part of my Facebook page.
Second, Bredemarket has chosen to implement Facebook’s “groups” feature. In Bredemarket’s case, there are three separate groups that focus on various aspects of Bredemarket’s business. Inland Empire businesses can read the content in the Bredemarket Inland Empire B2B Services group and not get bogged down in out-of-area identity discussions about the change from FRVT to FRTE. (They’re missing out.)
By the way, if you are an Inland Empire business—especially an Inland Empire startup technology business—and you have never heard of Startempire Wire, STOP READING MY POST and go follow Startempire Wire’s Facebook pageNOW. Startempire Wire is THE news source for Inland Empire startup tech information, and is a strong champion of the IE tech community.
So what does Startempire Wire’s Facebook page offer? Posts, photos, weekly videos, and the “Inland Empire Startup Scene” group. All of the content is jam-packed with information.
Facebook pages are essential to these firms’ strategies
Now in some cases the Facebook pages are only part of the online presence for these firms. Both Bredemarket and Startempire Wire have their own web pages, and both firms are also active on other online properties such as LinkedIn. (Bredemarket is almost everywhere, but not on Snapchat.) But Facebook is an essential part of the outreach for all four of these firms, allowing them to reach prospects and clients who are only on Facebook and nowhere else.
Perhaps a Facebook page is a perfect solution for YOUR firm’s online presence.
Let’s talk about content
But creating a Facebook page is not enough.
You need to populate it with content, such as images, videos…and posts.
Now I’m not saying that you HAVE to update your Facebook page daily, but it’s a good idea to add new content at least once a month.
But what if you aren’t a writer, or don’t have time to write? Do you have to resort to ChatGPT?
Heavens no. (I’ll say more about that later.)
Well, online content creation is where Bredemarket comes in. I help firms create blog posts, Facebook posts, LinkedIn articles, case studies, white papers, and other content (22 different types of content at last count).
Does your product (or company) need these 22 content types?
Let me help you populate your Facebook page (or other online content).
Authorize Bredemarket, Ontario California’s content marketing expert, to help your firm produce words that return results.
From Venn Marketing, “Awareness, Consideration, Conversion: A 4 Minute Intro To Marketing 101.” (Link)
The picture above shows a simple sales funnel example. The second of the three items in the funnel is the “consideration” phase.
In that phase, those people who are aware of you can then consider your products and services.
If they like what they see, they move on to conversion and hopefully buy your products and services.
But how do prospects in the funnel consideration phase evaluate your offering as opposed to competitor offerings? Is it truly a quantitative and logical process, or is it in reality qualitative and emotional?
Quantitative consideration
For purposes of this post, let’s assume that there are two competing companies, Bredemarket and Debamarket, who are fighting each other for business.
Second, let’s assume that Bredemarket and Debamarket offer similar services to their prospects and customers:
Blog posts
Case studies
White papers
Finally, let’s assume that a big government agency (the BGA) has issued a Request for Proposal (RFP) for blog/case study/white paper services, and Bredemarket and Debamarket are the two companies competing for the award.
A pre-acquisition consultant will develop a Source Selection Plan (SSP). In competitive procurements such as the one in this example, the SSP will state exactly how proposals will be evaluated, and how the best proposal will be selected.
Here is the U.S. Government’s guidance on Source Selection Plans. (link)
SSPs can be very complex for certain opportunities, and not so complex for others. In all cases, the SSP dictates the evaluation criteria used to select the best vendor.
The weighted scoring approach breaks down your RFP evaluation criteria and assigns a value to each question or section. For example, your RFP criteria may consider questions of technical expertise, capabilities, data security, HR policies and diversity and sustainability. Weighted scoring prioritizes the criteria that are most important to your business by assigning them a point or percentage value. So your weighted scoring criteria may look like this:
Technical expertise – 25%
Capabilities – 40%
Data security – 10%
HR policies – 10%
Diversity and sustainability – 15%
RFP360, “A guide to RFP evaluation criteria: Basics, tips and examples.” (Link)
Individual question evaluation
In most cases the evaluator doesn’t look at the entire technical expertise section and give it a single score. In large RFPs, the technical expertise section may consist of 96 questions (or even 960 questions), each of which is evaluated and fed into the total technical expertise score.
For example, the RFP may include a question such as this one, and the responses from the bidders (Bredemarket and Debamarket) are evaluated.
Question
Bredemarket
Debamarket
96. The completed blog post shall include no references to 1960s songs.
Example evaluation of a proposal response to an individual RFP question.
Final quantitative recommendation for award
Now repeat this evaluation method for every RFP question in every RFP category and you end up with a report in which one of the vendors receives more points than the other and is clearly the preferred bidder. Here’s an example from a U.S. Nuclear Regulatory Commission proposal source selection process. (And you can bet that a nuclear agency doesn’t use an evaluation method that is, um, haphazard.)
From U.S. Nuclear Regulatory Commission, “FINAL EVALUATION RECOMMENDATION REPORT FOR PROPOSALS SUBMITTED UNDER RFP NO. RQ-CIO-01-0290 ENTITLED, “INFRASTRUCTURE SERVICES AND SUPPORT CONTRACT (ISSC).”” (link)
So what does this example show us? It shows that L-3 Communications/EER received a total score of 83.8, while its closest competitor Logicon only received a score of 80. So EER is the preferred bidder.
So in our example, BGA would evaluate Bredemarket and Debamarket, come up with a number for each bidder, and award the contract to the bidder with the highest evaluation score.
Quantitative recommendation for the little guys
Perhaps people who aren’t big government agencies don’t go to this level of detail, but many prospects who reach the consideration phase use some type of quantitative method.
For example, if the (non-weighted) pros for an item under consideration outnumber the cons, go for it.
Now of course the discussion above assumes that everyone is a logical being who solely evaluates based on objective criteria.
But even Sages such as myself may deviate from the objective norm. Here’s a story of one time when I did just that.
As I previously mentioned, I had never written a proposal response before I started consulting for Printrak. But I had written a Request for Proposal before I joined Printrak. For a prior employer (located in Monterey Park), I worked with an outside consultant to develop an RFP to help my employer select a vendor for a computer system. The questions posed to the bidders were not complex. Frankly, it was a simple checklist. Does your computer system perform function A? Does it perform function B?
The outside consultant and I sent the final RFP to several computer system providers, and received several proposals in response.
A few of the proposals checked every box, saying that they could do anything and everything. We threw those proposals out, because we knew that no one could meet every one of our demanding requirements. (“I can’t trust that response.”)
We focused on the proposals that included more realistic responses. (“That respondent really thought about the questions.”)
As you can see, we introduced a qualitative, emotional element into our consideration phase.
According to Kaye Putnam, this is not uncommon.
Qualitative consideration
Humans think that we are very logical when we consider alternatives, and that our consideration processes are logical and quantitative. Putnam has looked into this assertion and says that it’s hogwash. Take a look at this excerpt from Putnam’s first brand psychology secret:
Your brand has to meet people at that emotional level – if you want them to buy. (And I know you do!)
Findings from several studies support this, but one of the most seminal was outlined in Harvard professor Gerald Zellman’s 2003 book, The Subconscious Mind of the Consumer. Zellman’s research and learnings prompted him to come to the industry-rocking conclusion that, “95 percent of our purchase decision making takes place in the subconscious mind.”
From Kaye Putnam, “7 Brand Psychology Secrets – Revealed!” (link)
But how can the subconscious mind affect quantitative evaluations?
While logic still has to play SOME role in a purchase decision (as Putnam further explains in her first and second brand psychology secrets), a positive or negative predisposition toward a bidder can influence the quantitative scores.
Imagine if the evaluators got together and discussed the Bredmarket and Debamarket responses to question 96, above. The back and forth between the evaluators may sound like this:
“OK, we’re up to question 96. That’s a no brainer, because no one would ever put song references in a BGA blog post.”
“Yeah, but did you see Bredemarket’s own post that has multiple references to the song ‘Dead Man’s Curve’?”
“So what? Bredemarket would never do that when writing for a government agency. That piece was solely for Bredemarket.”
“How do you KNOW that Bredemarket would never slip a song reference into a BGA post? You know, I really don’t trust that guy. He wore two different colored shoes to the orals presentation, a brown one and a black one. Someone as slopy as that could do anything, with huge consequences for BGA communications. I’m deducting points from Bredemarket for question 96.”
“OK. I think you’re being ridiculous, but if you say so.”
And just like that, your quantitative logical consideration process is exposed as a bunch of subconscious emotional feelings.
How does qualitative consideration affect you?
As you develop your collateral for the consideration phase, you need to go beyond logic (even if you have a Sage predisposition) and speak to the needs and pain points of your prospects.
Spock is behaving illogically. Jayenkai, “Pain – Star Trek Remix.” (link)
Here’s a example from my law enforcement automated fingerprint identificaiton system (AFIS) days.
If your prospect is a police chief who is sick and tired of burglars ransacking homes and causing problems for the police department, don’t tell your prospect about your AFIS image detail or independent accuracy testing results. After all, 1000 ppi and 99.967 accuracy are only numbers.
Provide the police chief with customer-focusedbenefit statements about how quickly your AFIS will clean up the burglary problem in the town, giving residents peace of mind and the police department less stress.
If you can appeal to those emotions, that police chief will consider you more highly and move on to conversion (purchase).
Can I help?
If your messaging concentrates on things your prospects don’t care about, most of them will ignore you and not shower you with money. Using the wrong words with your customers impacts your livelihood, and may leave you poor and destitute with few possessions.
If you need a writer to work with you to ensure that your written content includes the right words that speak directly to your prospects, hire…Debamarket!
Bredemarket 