Qualitative Benefits and Inland Empire Marketing

Are you an Inland Empire business who wants to promote the benefits of your products and services to your clients? If so, don’t assume that these benefits must be quantitative. You can use qualitative benefits also.

Benefits

Before we talk about quantative vs. qualitative benefits, let’s talk about benefits themselves, and how they differ from features.

As Kayla Carmichael has noted, features answer the “what” question, while benefits answer the “why” question.

She explains that your clients don’t care if your meal kit arrives ready to heat (a feature). Your clients care about saving time preparing meals (a benefit).

Quantitative benefits

In certain cases, the client may be even more impressed if the benefits can be expressed in a quantitative way. For example, if you know that your meal kit saves people an average of 37 minutes and 42.634 seconds preparing meals, let your client know this.

Am I the only one mouthing the words “these are the days of our lives” to myself? CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=2949924

But maybe you don’t know this.

  • You haven’t paid for a survey of your existing customers to see how much time they’ve saved preparing meals.
  • Or maybe the data just isn’t available at all.

The power of qualitative benefits

A lack of quantifiable data won’t stop your marketing efforts, though, since qualitative benefits can be just as powerful as quantative ones.

I’m going to take the marketer’s easy way out and just cite something that Apple did.

I’ll admit that Apple sometimes has some pretty stupid marketing statements (“It’s black!“). But sometimes the company grabs people’s attention with its messaging.

Take this July 2022 article, “How Apple is empowering people with their health information.”

You probably already saw the words “empowering people” in the title. Sure, people like health information…but they really like power.

By Andreas Bohnenstengel, CC BY-SA 3.0 de, https://commons.wikimedia.org/w/index.php?curid=61536009

Later in the article, Apple’s chief operating officer (Jeff Williams) emphasizes the power theme: “…they’re no longer passengers on their own health journey. Instead, we want people to be firmly in the driver’s seat.”

Of course, this isn’t the first time that Apple has referred to empowering the individual. The company has done this for decades. Remember (then) Apple Computer’s slogan, “The Power to Be Your Best”? If you missed that particular slogan, here’s a commercial.

From https://www.youtube.com/watch?v=s5S9VvMMxhU

There are zero statistics in that commercial. It doesn’t say that the Macintosh computer would equip you to jump 5% higher, or sing on key 99.9% of the time. And Apple Computer didn’t claim that the Macintosh would equip you to draw bridge images 35.2% faster.

But the viewer could see that a Macintosh computer, with its graphical user interface, its support of then-new graphic programs, and (not shown in the ad) the ability to distribute the output of these graphic programs via laser printers, gave Macintosh users the power to…well, the power to be their best.

And some potential computer buyers perceived that this power provided infinite value.

As you work out your benefit statements, don’t give up if the benefits cannot be quantified. As long as the benefits resonate with the customer, qualitative benefits are just fine.

What are your benefits?

Let’s return to you and your Ontario, California area business that needs content marketing promotion. Before you draft your compay’s marketing material, or ask someone to draft it for you, you need to decide what your benefits are.

I’ve written a book about identifying benefits, and five other questions that you need to answer before creating marketing content.

Click on the image below, find the e-book at the bottom of the page, and skip to page 11 to read about benefits.

Feel free to read the rest of the book also.

Marketing Ontario, California businesses through blog posts

I just added a page to the Bredemarket website entitled “Blog posts for your Ontario, California business.”

Now that’s Ontario California, not Ontario Canada.

Let me quote a little bit from the page I just created.

For example, let’s say that an Ontario, California content marketing expert wants to target businesses who need blog post writing services. This expert will then create a web page, and possibly a companion blog post, to attract those businesses.

From https://bredemarket.com/iew-ontario-blog/

You’re now reading the “companion blog post.”

Why did I write the companion blog post?

If I’m going to talk about blogging, I need a blog post to go with it, right?

The other purpose of this blog post is to direct you to the web page. I don’t want to repeat the exact same copy from the web page on the blog post, or the search engines will not like me. And you may not like me either.

If you’re an Ontario, California business who is looking for an effective method to promote your firm, and a description of how to move forward, go to the Bredemarket web page “Blog posts for your Ontario, California business.”

Why should I read the web page?

Needless to say, you only need to read the web page if you’re an Ontario, California business. Well, I guess Fontana businesses can read it also; just ignore the video with Mayor Leon and substitute a video with Mayor Warrent instead.

The web page addresses the following topics, among others:

  • Why do you want to use content marketing to promote your Ontario business? (The web page also addresses inbound marketing.)
  • Why do you want to use blog posts to promote your Ontario business?
  • How can an Ontario business create a blog post?
  • How can an Ontario business find a blog post writer?
  • What should you do next?

If you’re asking yourself these questions, go here to find the answers.

And what about social media?

Perhaps you’re reading this blog post because you learned about it on social media.

The web page includes a paragraph on promoting blog posts via social media, if that interests you.

Yes, that’s an old picture. Although some websites still reference Google+ today.

4 Actions for IE Firms Needing Rapid Written Content

About a year ago, I wrote a two-part series of posts entitled “In marketing, move quickly.”

How can you move quickly?

If you’re an Inland Empire business that needs rapid written content creation, I’ll tell you how Bredemarket can help you create that content.

Why move quickly?

On the 99.9% chance that you didn’t read my two posts on this topic, here’s a brief TL;DR on what I (and others) said.

By Malene Thyssen – Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=10119596
  • If you don’t move quickly, you may miss your opportunity.
  • The first post mentioned a company (whom I didn’t name) that hired an international marketing company in December 2021, but that hadn’t created any customer-facing content by March 2022.
  • The first post also mentioned a bank that put a customer-facing email test togehter in eight weeks.
  • Oh, and John DeLorean took eight years to get his car out, which didn’t help with his financing issues.
  • On the positive side, the second post described how one company moved quickly. Rather than waiting for a centralized content creator to distribute content, Intuit provided guidelines so that its employees could extend the reach of Intuit’s content through their own social media posts.
  • The second post also noted that quick generation of content is appreciated by customers, vendors, and partners.

How can you move quickly?

So let’s say you’re an Inland Empire business who needs to create between 400 and 600 words of content quickly, such as the text for a brochure, a blog post, or a LinkedIn or Facebook post.

How can you get it out quickly?

How can you avoid waiting eight weeks, or three months, or eight years for your customers to see your content?

Here are four actions you can take to get your content out.

  1. Specify your content needs.
  2. Ensure you are available.
  3. Ensure your content creator is available.
  4. Book your content creator.

I’ll describe these four actions below.

One: Specify your content needs

If you rush to create content without thinking through your needs, your content won’t be that effective. Take some time up front to plan what your content will be.

Ask yourself critical questions about your content.

Don’t know what to ask? I’ve written an e-book entitled “Six Questions Your Content Creator Should Ask You.” You can skim through it here.

“Six Questions Your Content Creator Should Ask You.” Download here.

The six questions (hint: you’ve already seen two of them in the first two parts of this post):

  1. Why?
  2. How?
  3. What?
  4. Goal?
  5. Benefits?
  6. Target Audience?

When Bredemarket meets with a customer, I ask more than these six questions, but they’re the most important ones.

If you can answer these questions, either on your own or with the help of your content creator, then you’ll have a roadmap that allows you to create the content together.

Two: Ensure you are available

Note the word “together” in the paragraph above.

After you meet with your content creator, your part of the task isn’t done. Or shouldn’t be.

When Bredemarket creates content for a customer, there are points within the process where the customer reviews the content and makes suggestions. Normally when I create between 400 and 600 words of content using the Bredemarket 400 Short Writing Service, there are two review cycles. Here’s how I explain them:

  • Bredemarket iteratively provides two review copies of the draft content within three days per review. (The number of review cycles and review time must agree with any due dates.) The draft content advances your goal, communicates your benefits, and speaks to your target audience in your preferred tone of voice. Relevant examples and key words/hashtags are included.
  • You return comments on each review copy within three days. For longer content, you may provide the draft formatted copy for the final review.

Why? (If you read my e-book, you know the “why” question is important.)

Maybe I have questions that popped up while I was drafting the content. Maybe something occurs to you after you see the draft content. Whatever the reason, these review cycles provide opportunities to improve the content as I develop it.

But to get your feedback, you have to be available. The standard process gives you three days to return your comments, although of course you can return them faster. But if you don’t return your comments for weeks or months…well, that kind of kills the idea of getting the content out quickly.

Of course, in some cases delays are unavoidable. One of my customers was dependent on a third party to complete his part of the review, but the third party was not delivering. In that case, there was nothing the customer could do, and that content was delayed.

One critical question: what if you need your content very quickly?

  • Now if you add up all the times in the Bredemarket 400 process, your total comes to fourteen days: one day for the review, three days for me to create the first draft, three days for your review, three days for my second draft, three days for your second review, and one day for the final copy.
  • If you need it in one week rather than two weeks, then we jointly need to figure out a faster cadence of reviews. I can adjust the schedule to meet your due dates.
  • But you have to be available for the reviews.
  • And as I note below, I have to be available for the creation.

So when you’re planning to have Bredemarket or another content creator generate something for you, remember that you’ll need to spend a little bit of time on reviews.

Three: Ensure your content creator is available

You know how I said that the Bredemarket 400 process gives you three days to review each content iteration? Well, at the same time it gives me three days to draft (and redraft) the content.

Can I, or the content creator you select, hold up our end of the process?

Right now I’m going to tell you something that has happened since I wrote those two “In marketing, move quickly” posts in March 2022. In May 2022, I accepted a full-time position with an identity company, and therefore no longer spend full time on Bredemarket activities.

Therefore, if you need to meet with me Monday to Friday between 8 am and 5 pm (Pacific), I can’t meet you. I have my day job to worry about.

I have regular office hours on Saturday mornings when I can meet with you, and I can arrange to be available on weekday evenings or early weekday mornings. And of course I can draft your content and incorporate your suggestions at those times also, outside of regular business hours.

But if you need a content creator that is available during regular (Inland Empire) business hours, then you’ll need to select someone else.

Just make sure that the content creator you select is available when you need them.

Four: Book your content creator

When you’re ready to move, move. If you don’t start the process of creating your critical content, by definition you’ll never finish it.

So take the next step and find someone who will create your content. There are a number of content creators who serve Inland Empire businesses.

But if you want to use the Ontario, California content marketing expert, contact me at Bredemarket and I’ll arrange a meeting. Be prepared for me to ask you a few questions.

What I Missed About QR Codes in 2021

A lot has happened with QR codes since I last wrote about them in October 2021. (For example, the Coinbase Super Bowl ad in 2022, and its demonstration of security risks.)

Now that I’m revisiting my October 2021 post on QR codes, I wish I could change one word to make myself look smarter.

See if you can guess which word I want to change.

I have since chosen to adopt QR codes for some of my Bredemarket work, especially in cases where an online reader may need additional information.

From https://bredemarket.com/2021/10/15/a-qr-code-is-not-a-way-of-life/

Did you find it?

Instead of writing “online,” I should have written “offline.”

I don’t know whether I just made a typo, or if I intentionally wrote “online,” but I shouldn’t have.

Why QR codes rarely make sense online

Because if you’re online, you don’t need a QR code, since you presumably have access to a clickable URL.

But if you’re offline—for example, if you’re watching a commercial on an old-fashioned TV screen—a QR code makes perfect sense. Well, as long as you explicitly identify where the QR code will lead you, something Coinbase failed to do in 2022. “Just click on the bouncing QR code and don’t worry where you’ll go!”

But there’s one more place where QR codes make sense. I didn’t explicitly refer to it in my 2021 post, but QR codes make sense when you’re looking at printed material, such as printed restaurant menus.

Or COVID questionnaires.

Which reminds me…

What I didn’t tell you about the Ontario Art Walk

…there’s one story about the Ontario Art Walk that I didn’t share in yesterday’s post.

After leaving Dragon Fruit Skincare, but before visiting the Chaffey Community Museum of Art, I visited one other location that I won’t identify. This location wanted you to answer a COVID questionnaire, which you accessed via a QR code.

I figured I’d do the right thing and answer the questionnaire, since I had nothing to worry about.

  • I was vaccinated.
  • I was boosted.
  • I hadn’t been around anyone with COVID.
  • I didn’t have a fever.

I entered the “right” response to every single question, except for the one that asked if I had a runny or stuffy nose. Since I had a stuffy nose, I indicated this.

But hey, it’s just a stuffy nose. What could go wrong?

When I finished the questionnaire, I was told that based on my answers, I was not allowed in the premises, and if I was already in the premises I should leave immediately.

Which I did.

And which is why I didn’t write about that particular location in yesterday’s post.

Bredemarket, pressing the flesh (sometimes six feet away)

But back to non-health related aspects of QR codes.

The Ontario Art Walk was actually the second in-person event that I had attended that week. As I noted on Instagram, I also went to a City of Ontario information session about a proposed bike lane.

Now that COVID has (mostly) receded, more of us are going to these in-person events. My target market (businesspeople in the United States) is mostly familiar with the century-old term “press the flesh.” While it usually applies to politicians attending in-person events, it can equally apply to non-political events.

Whenever I go out to these local events, I like to have some printed Bredemarket collateral handy in case I find a local businessperson looking for marketing services. After all, since I am the Ontario, California content marketing expert, I should let relevant people in Ontario know this.

In those cases, a QR code makes sense, since I can hand it to the person, the person can scan the QR code on their phone, and the person can immediately access whatever web page or other content I want to share with them.

On Saturday, it occurred to me that if I ran across a possible customer during the Ontario Art Walk, I could use a QR code to share my e-book “Six Questions Your Content Creator Should Ask You.”

Unfortunately, this bright idea came to my mind at 5:30 pm for an event that started at 6. I dummied up a quick and dirty page with the cover and a QR code, but it was…dirty. Just as well I didn’t share that on Saturday.

But now that I have more time, I’ve created a better-looking printed handout so that I’m ready at the next in-person event I attend.

If we meet, ask me for it.

Making myself look less smart

Well, now that I’ve gone through all of this trouble explaining how QR codes are great for offline purposes, I’m going to share the aforementioned handout…online.

Which has probably prompted the following question from you.

“Why?”

Four reasons:

  1. It gave me the excuse to post the question “Why?” above, thus reiterating one of the major points of the e-book.
  2. Because I felt like sharing it.
  3. Just in case you don’t make “Event X” that I attend in the future, you can experience the joy of printing the flyer and scanning the QR code yourself. Just like you were there!
  4. To demonstrate that even when you provide a piece of content with a QR code, it’s also helpful to explicitly reveal the URL where you’ll head if you scan the code. (Look just below the QR code in the flyer above.) And if you receive the flyer in online form rather than printed form, that URL is clickable.

But if you don’t want to scan the QR code or even download the PDF, the link is https://bredemarket.files.wordpress.com/2022/12/bmteb6qs-2212a.pdf.

Is Calendly customer focused?

Blake Morgan of Forbes just released his list of the top 100 most customer-centric companies of 2022. Why does he do it? Because he’s identified a benefit in a company having customer focus.

What is it they do? They make customers feel GOOD. That is why recent research shows that 89% of companies that lead with customer experience perform better financially than their peers.

From https://www.forbes.com/sites/blakemorgan/2022/05/01/the-top-100-most-customer-centric-companies-of-2022/?sh=244040502b38

If you want to initiate something at your company, it’s always good to note that it will help the company make money. Focusing on customers seems like a no-brainer, but you’d be surprised to learn how many companies focus on themselves rather than their customers.

I perused Morgan’s list of customer-centric companies and noticed that Calendly was on the list, in the B2B category. Since I use Calendly to set appointments for Bredemarket (more about that later, I promise), I thought I’d read further.

Calendly. Calendly was created to solve a common business problem: the hassle of scheduling meetings and appointments. The simple interface makes it easy for companies to schedule any type of meeting or appointment. Calendly saw huge growth during the pandemic as teams worked remotely.

From https://www.forbes.com/sites/blakemorgan/2022/05/01/the-top-100-most-customer-centric-companies-of-2022/?sh=244040502b38

Since Morgan was covering 100 companies, this three sentence description had to suffice. So I dug deeper and found a story (or, if you will, a case study) that showed how Calendly exhibits customer focus.

The problem with making connections at Conductor

Calendly’s website includes a case study page entitled “Enhanced customer support at Conductor adds value, boosts retention.” Conductor, one of Calendly’s clients, improves the organic marketing of its own customers.

As any good case study (casetimonial) does, the Calendly page begins by talking about Conductor’s problem. Here’s an excerpt:

Mergim Selimaj worried he had a problem. As the customer success manager at Conductor, he could see the company’s small accounts weren’t getting the personalized attention they really needed. As a SaaS company specializing in intelligent content and SEO improvement, Conductor helps companies customize marketing to fit their needs. Mergim needed to find ways of helping his reps deliver tailor-made service to match.

From https://calendly.com/blog/customers/conductor

Yes, a company that “helps companies customize marketing” faced a problem in customizing its own marketing for its small accounts. More importantly, it recognized the problem and realized that the problem needed attention.

So how was Selimaj going to focus on its smaller customers?

First, Selimaj had to identify the problem(s) to solve.

Reps spent hours just scheduling — not to mention re-scheduling — calls. A week of hectic service calls would come on the heels of months of limited activity.

Even when the service finally did connect with customers, they rarely had a clear picture of their individual needs. Some clients only needed to speak once per year, while others had hoped for many more touchpoints. There just had to be a way to spread meetings more evenly, Mergim thought. Meanwhile, the customer care team needed a way to know more about the needs of each client. If only there were a way for clients to specify the kind of help they needed, whenever they wanted.

From https://calendly.com/blog/customers/conductor

There’s at least three problems that Mergim identified:

  1. It was hard to schedule calls with Conductor’s small accounts.
  2. It was hard to know the customers’ desired frequency of contacts.
  3. It was hard to know the specific help that Conductor’s customers desired.

How would Conductor benefit by solving these problems?

Improved experience, and simpler ways of interfacing with customers, would only aid Conductor’s ability to deliver organic traffic and higher returns on customers’ tight marketing budgets.

From https://calendly.com/blog/customers/conductor

You probably noted that these were stated as benefits rather than features. If Calendly were to say, “We offer Scheduling Gizmo 2800,” Conductor could reply, “So what?” But when Calendly said that its solution delivers organic traffic and higher return on investment, Conductor paid attention.

The solution that Calendly provided to Conductor

So what three things did Selimaj do in an attempt to solve the problem?

He started by embedding a Calendly customer success scheduling page on the Help page of Conductor’s website.

From https://calendly.com/blog/customers/conductor

(Apparently you have to log in to see this page, because I couldn’t find it on any publicly available page. I’ll take Calendly’s word for it that this page exists.)

Second, Selimaj also created a scheduling link in Conductor’s app itself, to ensure that Conductor’s customers had easy access to meeting scheduling.

And third, he did one more thing: he instructed each of the company’s customer success reps to include a scheduling link in their email signatures.

I’d like to highlight two things:

  1. Now, rather than requiring the reps to spend huge amounts of time scheduling meetings, the scheduling process was now driven by the customers. When customers needed help, they could easily schedule meetings. When they didn’t need help, they wouldn’t schedule meetings.
  2. Also note that there were three ways for customers to access the scheduler: the web page, the app, and the email signature. Selimaj didn’t tell Conductor’s customers that there was only one approved way to schedule meetings. (And I’d be willing to bet that if a customer called a customer success rep on the phone, the rep would answer.)

So what happened?

The results

The article lists the benefits of Conductor’s Calendly implementation.

  • More tailored customer solutions via available information from integration with Salesforce, Slack and Trello.
  • Better service of large accounts as reps spent less time servicing small accounts.
  • Better engagement through quadrupling of customer contacts.
  • Maintenance of high customer quality, even as quantities increase.
  • Those quantities are increasing because of a 30% boost in renewals.

In short, Calendly’s focus on Conductor allowed Conductor to better focus on the needs of its own customers, thus letting Conductor make more money. And Conductor’s customers presumably made more money also. Customer focus benefits everyone in the B2B chain.

Can a customer focus benefit YOUR company?

Perhaps you own a business, large or small, that could use an increased customer focus and an elaboration of benefits that your company can provide to your customers. Part of this is the need to create customer focused content.

Maybe you, like Calendly and Conductor, have a story of your own you’d like to share with your customers. If so, consider working with Bredemarket (the Ontario, California content marketing expert) to create a case study.

Bredemarket uses a collaborative process with you to ensure that the final written product communicates your desired message. Bredemarket’s content creation process ensures that the final written content (a) answers the WHY/HOW/WHAT questions about you, (b) advances your GOAL, (c) communicates your BENEFITS, and (d) speaks to your TARGET AUDIENCE. It is both iterative and collaborative.

Often my clients provide specific feedback at certain stages of the process to ensure that the messaging is on track. I combine my client’s desires with my communications expertise to create a final written product that pleases both of us.

If you’d like Bredemarket to help you create a case study or other content, you can go to calendly.com/bredemarket to book a meeting with me. Or if you don’t like Calendly, there are two other ways to contact me:

Why the Toyota Arena’s square footage is unimportant in Zurdo vs. Boesel marketing…or YOUR marketing

There is a LOT going on in Ontario, California that escapes the attention of most of us. For example, only dedicated boxing fans may know what is happening here on May 14.

Former world champion and light heavyweight Mexican boxing star Gilberto “Zurdo” Ramírez (43-0, 29 KOs) of Mazatlán, Mexico, will face former WBA Interim Light Heavyweight World Champion Dominic Boesel (32-2, 12 KOs) of Freyburg, Germany on Saturday, May 14….The event will take place at Toyota Arena in Ontario, CA, and will stream live exclusively on DAZN.

From https://www.ringtv.com/638236-gilberto-ramirez-dominic-boesel-set-for-may-14-in-ontario-california/

So why didn’t I learn about the Ramirez-Boesel fight until a week after this April 22 announcement?

Because I’m not part of the target market for this fight.

The announcement that I quoted above was shared on The Ring website. Obviously people who visit that particular site are interested in boxing.

And the Toyota Arena is certainly promoting it. (“Zurdo” is Ramirez’s nickname.) Notice the prominent “BUY TICKETS” call to action. The Toyota Arena wants you to attend the event in-person.

And the DAZN streaming service is obviously talking about it and hoping that you sign up for the service. The yellow “SIGN UP NOW” buttons (two of them in this screen alone) are hard to miss. Unlike the Toyota Arena, DAZN doesn’t require you to be in person to view this fight.

DAZN website, Zurdo vs. Boesel streaming sign up.
From https://www.dazn.com/en-US/sport/Sport:2x2oqzx60orpoeugkd754ga17/abtjyjpn1btla7vxkzowzh5h5

What the Toyota Arena and the DAZN streaming service DIDN’T do when marketing the fight

Let’s look at one aspect of how the fight is being marketed.

Have you ever noticed that some companies believe that the best way to market themselves is to talk about themselves? They’re worse than a self-obsessed narcissist on a date.

Major Frank Burns (Larry Linville).
Major Frank Burns (portrayed by Larry Linville) of M*A*S*H fame. (Major Margaret “Hot Lips” Houlihan not pictured.) By CBS Television – eBayfrontbackeBayphoto front & release, Public Domain, https://commons.wikimedia.org/w/index.php?curid=30082123

If the “my company is most important” people were promoting this fight, the Toyota Arena could have started its Zurdo vs. Boesel page with the text below.

Toyota Arena, built and owned by the City of Ontario, operated by ASM Global, can accommodate over 11,000 guests. The 225,000 square foot venue features 36 luxury suites located on two levels and a continuous concourse hosting a variety of concession and refreshment stands, merchandise kiosks, the VIP Club and other fan amenities. Toyota Arena hosts over 125 events annually including concerts, family shows, and sporting competitions. The Arena is home to several sport teams including: Ontario Reign (American Hockey League), Ontario Fury (Major Arena Soccer League), Aqua Caliente Clippers of Ontario (G League Basketball), and LA Temptation (Legends Football League).

From https://www.toyota-arena.com/arena-info/about

This text appears on the arena’s “About Us” page. Why not also put it on the page for the fight, to ensure that the readers see it and realize the sheer awesomeness of the arena, the City of Ontario, and ASM Global?

Why not talk about the arena at the beginning of the fight announcement? Because fight promoters are smart. Fight promoters know that to make a sale, they need to maintain a customer focus.

Let’s say that you’re a boxing promoter and YOU have to promote this fight. Which of the following two facts is more important?

  1. Gilberto “Zurdo” Ramírez has a boxing record of 43-0 with 29 knockouts.
  2. The Toyota Arena is a 225,000 square foot facility.

Now perhaps the janitorial staff that has to service the Toyota Arena is more concerned about item 2, but if you want boxing fans to buy tickets or streaming access, you’re going to aggressively promote item 1 and maintain your customer focus.

So what is MY call to action to YOU?

If I were to ask you, there is a high probability that you are not a boxing promoter. I know this because I’m not submitting this post to The Ring as a press release, but am instead sharing it in various Inland Empire West business channels.

However, there is a pretty good probability that you own or manage a local business, and you have your own news that you want to get out.

And this news must resonate with your customers.

  • Perhaps you want to share a customer success story, case study, or testimonial—a casetimonial, if you will. This document must appeal to your customers, speak to their needs, and ideally lead to them considering your company’s services or products.
  • Or perhaps you want to share a white paper that addresses your customers’ needs, but also drives them to consider your business. For example, you might distribute a white paper that lists seven critical criteria for customer success—and coincidentally, your company’s offering satisfies all seven critical criteria. (What an amazing coincidence!)

Regardless of your desired written content, you need the services of an Ontario, California content marketing expert who can work with you and maintain a customer focus in your content marketing.

Ontario Convention Center.
By Mack Male – originally posted to Flickr as Ontario Convention Center, CC BY-SA 2.0, https://commons.wikimedia.org/w/index.php?curid=9512928

I, John E. Bredehoft, through my Ontario-based DBA Bredemarket, can write casetimonials, white papers, and other types of content, working with you to answer these and other critical questions BEFORE producing the content:

  • Why, how, and what do you do?
  • What is the topic of the content?
  • What is the goal that you want to achieve with the content?
  • What are the benefits (not features, but benefits) that your end customers can realize by using your product or service?
  • What is the target audience for the content?

After you’ve provided the relevant information to me, I’ll create the first iteration of the content, and we’ll work together to create your final content. The specifics of how we will work together depend upon whether you have elected the Bredemarket 400 Short Writing Service, the Bredemarket 2800 Medium Writing Service, or something else.

When we’re done, that final content is yours (a “work for hire” arrangement).

If I can help your business, or if you have further questions about Bredemarket’s B2B content creation services, please contact me.

Ontario, California Fast Business Facts

The U.S. Census provides “quick facts” about U.S. jurisdictions, including business facts. While the business facts are ten years old, they still provide an indication of business health.

For Ontario, the U.S. Census Bureau has documented over 14,000 firms, over $4 billion in manufacturers shipments, and over $4 billion in retail sales. These figures have presumably increased in the last ten years.

If you own or manage one of these thousands of businesses, and you need to let other businesses know about your offerings, perhaps you should turn to the Ontario, California content marketing expert. Bredemarket can assist your firm with the following:

If I can help your business, or if you have further questions about Bredemarket’s B2B content creation services, please contact me.

Bredemarket content marketing services for small businesses in and around Ontario, California (the April 8, 2022 iteration)

A minor refresh to what I wrote on March 31, including an updated brochure.

Here’s the text I recently added to my home page.

Bredemarket presently offers its services to identity/biometrics, technology, and general business firms, as well as to nonprofits. I offer my services to firms in my hometown of Ontario, California, as well as firms in EastvaleFontanaMontclairRancho CucamongaUpland, other cities of the Inland Empire West, and throughout the United States.

From https://bredemarket.com/

This post concentrates on the services that Bredemarket can provide to businesses in my local area. Read on if you own a small, arty business in the Emporia Arts District of Ontario…

Ontario, California Emporia Arts District.

…or perhaps a larger, less arty business north of Holt in Ontario, or perhaps even a business in one of the other cities that I mentioned, or one of the ones I didn’t (sorry Narod).

There are a lot of local businesses out there

Even if you don’t count sole proprietors (such as myself) or freelancers, there are somewhere around 7.7 million businesses in the United States. (This figure is from 2016; I’m not sure if it’s gone up or gone down in the last five years.) Now if you include sole proprietors in the total, then you’re talking about 32 million businesses. (This particular number may have actually increased over time.)

Obviously I can’t target them all. Well, I could try, but it would be a little ridiculous.

So what if I took a subset of those 32 million businesses and tried to see if Bredemarket could serve that subset?

The local small business persona

When you want to market to a particular group, you develop a persona that represents that group. You can then develop a profile of that persona: the persona’s needs, aspirations, and expectations; the persona’s underlying goals and values; and perhaps some other elements. The persona may be developed via extensive research, or perhaps via…a little less quantification.

When I initially looked at this topic last September, I concentrated on a particular persona, but my thoughts on this topic have evolved over time. While I will still serve artists as I initially proposed last September, I’m now thinking of other businesses that can best use the type of content that I provide.

For example, the business may be an incorporated business that is based on the Inland Empire West, provides its products or services to customers in the local area, provides excellent service that is loved by its existing customers, and needs to get the word out to new potential customers by creating content that can be downloaded from a company website, shared via a company social media account, or handed out at a trade show or other in-person event.

Regarding the values of this particular persona, you can probably already deduce some of them based upon the customer love for the company.

  • The business puts the customer first and strives to provide services that satisfy its customers.
  • However, the business also prioritizes the well-being of its employees.
  • While the business may not have explicitly articulated a vision, its actions testify to a vision of excellent service, customer satisfaction, and care for employees.

But what does this business need in terms of types of content? For my example, these businesses are ones that need customer-facing content such as the following:

  • A document (online or printed) that explains the product(s) or service(s) that the business provides, and that discusses the benefits that the product(s)/service(s) offers to the customers. This document may take the form of a product/service description, or it may take the form of a white paper. For example, your business might issue a white paper entitled “Seven Mandatory Requirements for a Green Widget,” and the white paper just might happen to mention at the end that your green widget just happens to meet all seven mandatory requirements. (Coincidence? I think not.)
Portion of the concluding section of a white paper in which Bredemarket provided the text.
Portion of the concluding section of a white paper in which Bredemarket provided the text.
  • A document (online or printed) that tells a story about how an individual customer benefited from the product(s) or service(s) that the business provides. You could call such a document a case study, or you could call it a testimonial. Or you could call it a casetimonial.

These types of documents are more valuable to some businesses than to others. Your average convenience store has little need for a 3,000 word white paper. But perhaps your business has this sort of need.

How many words should your content contain?

When I originally wrote this last September, I started off by discussing my two standard packages, based on word length. But now that I’ve thought about it a bit more, there are some questions that you need to ask BEFORE deciding on the content length. (We’ll get to content length later.)

(Owen Lovejoy) How long should a man’s legs be in proportion to his body?”

(Abraham Lincoln) “I have not given the matter much consideration, but on first blush I should judge they ought to be long enough to reach from his body to the ground.”

Thomas Lowery, quoted at https://thelogcabinsage.com/how-long-should-a-mans-legs-be-and-2-other-lincoln-stories/
Abraham Lincoln.
Abraham Lincoln. (Legs not shown.) By Hesler, Alexander, 1823-1895 – This image is available from the United States Library of Congress’s Prints and Photographs divisionunder the digital ID cph.3a36988.This tag does not indicate the copyright status of the attached work. A normal copyright tag is still required. See Commons:Licensing for more information., Public Domain, https://commons.wikimedia.org/w/index.php?curid=18705107

So how far away is the ground? Let’s ask some other questions first before we determine the answer to content length.

Bredemarket’s initial questions for you

Before I create a single word, I start by asking you some questions about your content to make sure our project starts on the right foot. (Even though I am left-footed.)

Bredemarket Kickoff Guide header.

  • What is the topic of the content?
  • What is the goal that you want to achieve with the content?
  • What are the benefits (not features, but benefits) that your end customers can realize by using your product or service?
  • What is the target audience for the content?

Once I’ve asked you these and other questions (such as a potential outline), we will both have a good idea of how long the final piece needs to be.

The length of the content also dictates the length and complexity of the review process.

Returning to the content length question

Once we have a good idea of the content length, there are three options that we can pursue to actually create the content.

If your content consists of 400 to 600 words, then I create the content using the process detailed in my Bredemarket 400 Short Writing Service.

https://bredemarket.com/bredemarket-400-short-writing-service/

This has two review cycles with up to three days per review cycle.

Bredemarket 400 Short Writing Service
If your content is longer, say 2800 to 3200 words, then I create the content using a similar (but more detailed) process through my Bredemarket 2800 Medium Writing Service.

https://bredemarket.com/bredemarket-2800-medium-writing-service/

This has three review cycles with up to seven days per review cycle.

Bredemarket 2800 Medium Writing Service
If your content falls between these two lengths, or is longer than 3200 words, or needs a more rapid delivery time, we’ll talk and come up with a solution. (And we’ll even come up with a spiffy name if you like)
For more services, see https://bredemarket.com/what-i-do/

If you can use my services, what are the next steps?

If I can help your business, or if you have further questions about Bredemarket’s B2B content creation services, please contact me.

Coffee and hair styling in Ontario, California

My local area is undergoing a transformation, with a number of new businesses appearing in the area. Oddly enough, I keep on seeing two distinctly different types of businesses appearing here.

Over the last couple of years, a number of coffee shops have opened in downtown Ontario (California, not Canada). I’m unintentionally going to leave many of them off this list, but a few of the new coffee shops include Mestiza Cakehouse and Cafe, Special Needz Coffee (with a second location inside 4th Sector Innovations), and Starbucks.

At the same time, a number of new hair stylists and barber shops have opened in downtown Ontario. Trust me, there’s a bunch of them.

I don’t know if this is public knowledge (it’s been discussed at the Ontario IDEA Exchange and other B2B forums), but downtown Ontario is even on track to have an establishment that combines the two business types. (Of course, a few of you have already figured out who I’m talking about.)

I guess that’s real life.

If you have a business and need to stand out from the crowd:

Also see https://bredemarket.com/bredemarket-2800-medium-writing-service/.