Biometric marketing leaders, do your firm’s product marketing publications require the words of authority?
John E. Bredehoft of Bredemarket, the biometric product marketing expert.
Can John E. Bredehoft of Bredemarket—the biometric product marketing expert—contribute words of authority to your content, proposal, and analysis materials?
I offer:
30 years of biometric experience, 10 years of product marketing expertise, and complementary proposal and product management talents.
Success with numerous biometric firms, including Incode, IDEMIA, MorphoTrak, Motorola, Printrak, and over a dozen biometric consulting clients.
There are two problems with these “AI-powered” product marketing messages, and you probably don’t even realize the first one.
The first problem
Because you and your friends are so used to seeing the letters “AI” that you know to pronounce each letter separately, as in A I.
But most people don’t know this. Really, they don’t. So when they see those two capital letters next to each other, they think they’re supposed to emit a high-pitched scream.
Try it yourself. Read the sentence below, but instead of speaking the letters A and I in a normal tone of voice, yell them as a single interjection.
“State-of-the-art, frontier AI.”
Google Gemini.
Is that how you want your customers to talk about your product?
The second problem is more obvious…I hope.
The second problem
Despite its undeniable impact on all of us, artificial intelligence is just a feature. Like the Pentium, or Corinthian leather.
And it’s a feature that everyone has. Not a differentiator at all.
To say your software is AI-powered is like an automotive company saying their cars have tires.
Google Gemini.
How many times do you see Ford or Toyota saying their cars have tires?
They don’t waste their time talking about something that everyone has.
And you shouldn’t waste your time talking about your AI feature.
Product marketing strategy (not tactics), including why, how, what, and process.
Product marketing environment, including the market and competitive intelligence, the customer feedback loop, and the company culture.
Product marketing content, both internal and external, including positioning, personas, go-to-market, sales enablement, launches, pricing, packaging, and proposals.
Product marketing performance, including metrics, objectives, and key results.
Does your firm have all four puzzle pieces? Or are one or more of the pieces lacking?
Proven expertise from Printrak BIS, MorphoWay, and a recent launch for a Bredemarket client?
Recent Go-to-market.
If you are ready to move your firm’s product marketing forward with Bredemarket’s content-proposal-analysis services for technology firms, let’s discuss your needs and how Bredemarket can help you solve them. Book a free meeting at https://bredemarket.com/mark/.
I was up bright and early to attend a Liminal Demo Day, and the second presenter was Proof. Lauren Furey and Kurt Ernst presented, with Lauren assuming the role of the agent verifying Kurt’s identity.
The mechanism to verify the identity was a video session. In this case, Agent Lauren used three methods:
Examining Kurt’s ID, which he presented on screen.
Examining Kurt’s face (selfie).
Examining a credit card presented by Kurt.
One important note: Agent Lauren had complete control over whether to verify Kurt’s identity or not. She was not a mere “human in the loop.” Even if Kurt passed all the checks, Lauren could fail the identity check if she suspected something was wrong (such as a potential fraudster prompting Kurt what to do).
“Another question for Proof: does you solution meet the requirements for supervised remote identity proofing (IAL3)?”
Lauren responded in the affirmative.
It’s important to note that Proof’s face authentication solution incorporates liveness detection, so there is reasonable assurance that the person’s fake is not a spoof or a synthetic identity.
I’ve said that strategy is one of four essential elements of product marketing. But you have to know what strategy is…and what it is not.
To illustrate the difference between strategy and tactics, it helps to differentiate between abstract, long term goals and concrete, short term goals.
If your goal is to better the world, that’s a strategy.
If your goal is to excel in a particular industry, that’s a strategy.
Although strategies can change. Those who know of Nokia as a telecommunications company, and those who remember Nokia as a phone supplier, are not old enough to remember Nokia’s beginnings as a pulp mill in 1865.
If your goal is to secure business from a specific prospect, that’s a tactic. Or it should be.
It’s just that one tactical blunder upended that strategy.
Whether Bredemarket pivots from biometric content to resume writing (not likely), I am presently equipped to address both your strategic and tactical product marketing needs. If I can help you, talk to me at https://bredemarket.com/mark/.
“Generative AI promised to relieve humans of the tedious, mechanical work — freeing them to be more strategic, more creative, more human.
“The reality? We’ve wrapped our rationalizations around this new concept called “humans in the loop.”
“This often means marketers are demoted to glorified spellcheckers and fact-checkers for machine output. Not creators. Not strategists. Just custodians of content they never had a hand in shaping.
Perhaps Rose’s thoughts are wishful thinking on the part of carbon-based marketers.
But if the “humans in the loop” thought persists…isn’t everyone using the same undifferentiated loop? When everyone yells “we use AI,” no one is differentiated. And no, it makes no difference with AI flavor of the week you’re using, since they all train on data. Human data.
And if the humans at all the companies are imprisoned by their identical loops…who has the competitive advantage? No one.
Except for those that use humans…especially humans who have been around for a while and remember this. If you don’t have a full five minutes, skip right to the three-minute mark.
On Wednesday, in the process of explaining how B2B product marketers must address multiple “hungry people” (target audiences), I described the Bacchanal Buffet at Caesars Palace in Las Vegas, Nevada.
But buffets are not confined to Las Vegas.
I have not visited Spartanburg, South Carolina in decades. When my family was making regular drives from Virginia to Alabama, it was years before I learned how to spell “AFIS.” Yet I know that it has at least one good buffet serving multiple types of hungry people.
Not hungry for food.
Hungry for biometric software.
And no, I’m not talking about DataWorks Plus. They’re in Greenville.
But if you head east to Spartanburg, you’ll arrive at the headquarters of Integrated Biometrics, the company that just launched the IB360° software for partners and integrators.
But if you look at the IB360 web page, you’ll see that the various partners and integrators have different needs for software solutions. For example, here’s Integrated Biometrics’ messaging for hardware integrators:
“If you build with devices like fingerprint scanners or facial recognition cameras, IB360° helps you showcase your hardware’s full potential. Integrate quickly with modular licensing, create recurring revenue, and reduce reliance on external suppliers. Address multiple use cases with automated syncing and tight integration with Integrated Biometrics’ sensors.”
But software integerators and systems integrators have different needs than hardware integrators. You can view these on the web page.
Or you can download the appropriate brochure for your needs from the “Documents & Downloads” section at the bottom of the page.
Las Vegas is a destination visited by over 40 million people per year from all over the world. And the casino hotels know that they’re hungry for food, and they hope the hungry people will stay on property.
So do they serve Caesars Burgers?
Um, no. 40 million people don’t eat the same thing.
This becomes very clear if you visit the Bacchanal Buffet at Caesars Palace, with over 250 items prepared in 10 kitchens.
“From Roman-style pizza to Carne Asada Tacos inspired by the food trucks of L. A., there’s something for everyone. Find a world of flavor at our nine live-action cooking stations. Indulge in originals like slow-cooked prime rib, smoked beef brisket, crab, and wood-fired pizza. Or try something different, like whole Ahi Tuna Poke, roasted duck, or Singaporean Blue Crab and seasonal agua frescas.”
(Imagen 4)
There is literally something for everyone. And the hungry person salivating for Ahi Tuna Poke doesn’t care about the beef brisket.
Which brings us to local police automated fingerprint identification system (AFIS) proposals.
Variety for hungry people
If you had asked me in September 1994 (before I started at Printrak in October) the target audience for local police AFIS, I would have replied, “fingerprint people.”
That answer would be incorrect.
Tenprint and latent people
Because, even if you limit things to the criminal AFIS world, there are (at least) two types of fingerprint people: tenprint examiners, and latent examiners. I asked my buddy Bredebot to summarize the stereotypical differences between the two. Here is some of what he said:
“‘Assembly line‘ comparisons: Because tenprint comparisons use high-quality, known impressions taken under controlled conditions, their work can be automated and is often perceived as a high-volume, less complex task. This is in contrast to the specialized analysis required for latent prints.
“Artistic and subjective: Because latent prints are often smudged, distorted, and incomplete, examiners must make subjective judgments about their suitability for comparison. This has led to the criticism that the process is more of an art than a science.”
Bredebot has never attended an International Association for Identification conference, but I have. Many many years ago I attended a session on tenprint examiner certification. Latent examiners had this way cool certification and some people thought that more tenprint examiners should participate in their way cool certification program. As I recall, this meeting way heavily attended…by latent folks. Even today, the number of Certified Latent Print Examiners (CLPEs) is far greater than the number of Certified Tenprint Examiners (CTPEs).
Other people
But you can’t procure an AFIS by talking to tenprint and latent people alone.
As I noted years ago, other people get involved in a local police AFIS procurement, using Ontario, California as an example:
(Imagen 4)
The field investigators who run across biometric evidence at the scene of a crime, such as a knife with a fingerprint on it or a video feed showing someone breaking into a liquor store.
The information technologies (IT) people who are responsible for ensuring that Ontario, California’s biometric data is sent to San Bernardino County, the state of California, perhaps other systems such as the Western Identification Network, and the Federal Bureau of Investigation.
The purchasing agent who has to make sure that all of Ontario’s purchases comply with purchasing laws and regulations.
The privacy advocate who needs to ensure that the biometric data complies with state and national privacy laws.
The mayor (still Paul Leon as I write this), who has to deal with angry citizens asking why their catalytic converters are being stolen from their vehicles, and demanding to know what the mayor is doing about it.
Probably a dozen other stakeholders that I haven’t talked about yet, but who are influenced by the city’s purchasing decision.
Feeding the hungry people
So even a relatively simple B2B product has multiple target audiences.
Should product marketers apply the same one-dimensional messaging to all of them?
Um, no.
If you did that, purchasing agents would fall asleep at mentions of “level 3 detail,” while latent examiners would abandon their usual attention to detail when confronted by privacy references to the California Information Practices Act of 1977. (The CCPA, CPRA, and CPPA apply to private entities.)
So, whether you like it or not, you need separate messaging for each of your categories of hungry people.
(Imagen 4)
One time, as part of an account-based marketing effort, I had to construct a multi-variable messaging matrix…for a product that is arguably simpler than an AFIS.
And yes, I used Microsoft Excel.
And I can use my mad Excel skillz for you also, if your company needs content, proposal, or analysis assistance in your technology product marketing operations. Contact Bredemarket at https://bredemarket.com/mark/.
Bredemarket 