Have you friends frequently and warmly connected with you…until they didn’t? Becoming former friends, ignoring and abandoning you, becoming silent and indifferent?
Sales prospecting can be similar. Someone eagerly wants your product or service immediately. But they delay in getting back to you, plead that other critically important issues have arisen, then go silent entirely, their former desire evaporated.
Evaporated. Imagen 4.
I’m sure some hard-boiled salespeople believe EVERY prospect can convert, but it ain’t so. And my earlier advice applies to business prospects as well as to personal relationships:
“If my former friends’ focus is elsewhere, my focus won’t impede on theirs.”
Have you ever had a friendship end and felt a shift in your online life? A former friend’s actions completely focused the direction of the Bredemarket Instagram account. This experience reshaped the content I shared, and refocused the audience who received it.
Nap Time.
Those who were reading the Bredemarket Instagram account over a month ago may have caught my disappointment at something I discovered among my followers.
Or more accurately, someONE whom I DIDN’T discover among my followers.
“Someone I respect unsubscribed from the Bredemarket Instagram page. Not sure why or how I turned them away.”
So I “took a nap,” pausing most Bredemarket Instagram activities for a week.
But over time I remembered what Alfred, Lord Tennyson never said: ‘Tis better to have subscribed and unsubscribed than never to have subscribed at all. (I’ll get to the latter group later.)
Reshaping the content
Admittedly some aspects of my Instagram account could alienate some people. As I took my Instagram “nap,” I pondered whether to put the wildebeests out to pasture, and whether to consign the 1980s music to a garbage can filled with cassettes and 8-tracks. After all, the so-called “experts” say that TRENDING AUDIO increases engagement.
Maybe for the “experts”…but not necessarily for Bredemarket.
After all, any perceptive person who is interested in me and my 30 years of identity/biometric experience will realize that I would enjoy songs that are 30 years old…or older.
After I reshaped my content, I took a long hard look at who was and wasn’t reading it.
And discovered that I was subscribed to hundreds of people on Instagram who, unlike my former friend, NEVER subscribed to me in the first place. And thus never saw a word I wrote. Or the accompanying audio: David Guetta, Thomas Dolby, or “Royalty Free Music Background.”
Did you notice my use of the word “was”?
Like my former friend, I did a lot of unsubscribing myself, reducing the list of people I read by hundreds.
Case studies are powerful marketing collateral for companies.
Why?
Because if you select your subjects carefully, your prospects will say, “That subject is just like me. And the company’s solution solved the subject’s problem. Perhaps the solution will solve my problem also.”
Imagen 4
Ideally a company would want to publish dozens of case studies, so their prospects could find one case study—or perhaps two or three—that describe the exact same problem the prospect is encountering.
It’s hard to create case studies
But case studies are by definition more difficult for a company to create.
For other types of content, the approval process resides completely within the company itself.
But case studies by definition require approval by two companies…even if the end customers in the case studies remain anonymous.
Perhaps that’s why there are so few published, recent case studies.
On Tuesday I had the occasion to visit four technology websites.
One had 5 case studies, all written in 2024.
One had 4 case studies, all written in 2023 and all anonymous.
One had 8 case studies, all written in 2021.
One had no case studies at all, even though the company had clients who could be referenced.
And the approvals don’t just involve the end customer.
Imagen 4
A former friend interviewed many customers but was only able to complete one case study; the approvals from company legal, other company executives, and the end customers were overwhelming, delaying the other case studies.
So how do you expedite case study creation and approval?
Three tips for creating case studies
Here are three tips to expedite the creation of case studies.
Creation tip 1: Get the facts first
If the sales rep, program manager, or the subject itself can provide the basic facts beforehand, then the interview can simply consist of confirming facts and filling gaps.
Creation tip 2: Outline the case study and tell your story
Imagen 4
Whether you use the STAR method (situation, task, action, result) or some other method (I prefer the simpler problem, solution, result), take the facts you gathered above. Then fit them into the outline and into the story you want to tell. Then see what pieces of the story are missing.
Creation tip 3: Obtain a meeting transcript
Since the subject has already consented to the case study, they should consent to the meeting being recorded.
The most efficient way to do this is with one of the popular AI note takers, which lets the case study writer review the actual words from the interview without going back and forth through a video recording.
Here are three tips to expedite the approval of case studies.
Approval tip 1: Read the contract
The language of the contract with the subject may have clauses regarding publicity.
If the subject wrote the contract, then it may prohibit any promotional publicity whatsoever, or it may dictate that any publicity must be approved by a high-level governing board in a foreign country.
If the provisions are onerous or impossible, don’t use that subject and find another.
Approval tip 2: Get pre-approvals, or at least grease the wheels
Let your approvers know what’s coming, and when you think it will come.
Once I submitted a case study for pre-approval even before the results were available. This subject had a lengthy approval process, so I wanted the approvers to see the first part of the case study as soon as possible.
Approval tip 3: Use every ethical method to get those approvals
Imagen 4
While the case study may be critically important to you, it may be merely important (or even inconsequential) to the lawyer with 50 other tasks.
From the lawyer’s perspective, it may be better if the company does NOT publish the case study. Fewer potential lawsuits that way.
Do everything you can to expedite the approval. If the CEO is demanding a published case study in three days, say so.
If not…well, that’s why you’re a salesperson. Oh, you’re NOT a salesperson? You are now.
One final tip
You don’t have to go it alone. If your staff is stretched, or if your staff has never written a case study before, Bredemarket can help. Visit my content for tech marketers page.
I embedded a reel in that post with the following text:
If their focus is elsewhere
My focus won’t impede
Since I had created the reel anyway, I repurposed it by sharing it on Bredemarket’s social media channels.
Including YouTube. You can see the YouTube short here:
Now when I shared it on YouTube, I did so with no context whatsoever. The caption simply read “In the Distance.” Without the words I wrote in the original blog post (I’ll get to two particular words later).
Yet by Monday morning the short had over 1,000 views. For Bredemarket’s YouTube channel, that’s a lot. Only three shorts have attained higher views: two about Tropical Storm Hilary, and one about squirrels.
But why?
Why?
The relative popularity of this short on YouTube is a mystery. Other than its brevity, it includes none of the elements of a successful video:
It does not use trending audio.
It does not use trending key words or hashtags.
Its message is obscure, if not downright cryptic.
Its visuals do not appeal to a mass audience.
Perhaps…
I have a theory that probably isn’t correct, but I’m going to entertain it anyway.
If this didn’t immediately occur to you, the reel subconsciously incorporates emotion. Emotion at the loss of my “former friends” as mentioned in the blog (but not on YouTube). Yes, some of the same former friends who forgot my birthday long ago.
So my wild theory is that the sense of loss, resignation, and renewed determination (I won’t impede on them) permeated the reel and subconsciously increased interest.
Or maybe I’m wrong. Perhaps there are just more wombat fans than I realized.
In the Distance.
Regardless of the unexpected popularity of this YouTube short, it illustrates why emotions are now the seventh of the seven questions that a content creator should ask you.
I (always) need to improve my INTENTIONAL injection of emotions into my content.
Etymologically, the opposite of impostor syndrome would be expositor syndrome. I asked my buddy Google Gemini to hallucinate a definition, and this is what I got:
“Expositor Syndrome is a hypothetical, non-clinical psychological pattern characterized by an overwhelming and often compulsive urge to explain, clarify, or elaborate upon concepts, ideas, or events, even when such detailed exposition is unsolicited, unnecessary, or redundant. Individuals exhibiting Expositor Syndrome experience a profound discomfort or anxiety if they perceive a potential for misunderstanding or an unstated implication, feeling an internal pressure to “lay bare” all facets of a topic.
“Note: This is a fictional construct, not a recognized medical or psychological condition.”
Gemini actually said a lot more, but I chose not to elaborate.
This, rather than a delusion of grandeur, is considered the opposite of impostor syndrome because an impostor HIDES their true talented self, whereas an expositor ELABORATES and goes on and on about their knowledge. Until their friends become former friends and stop speaking to them.
But can someone exhibit both expositor syndrome and a delusion of grandeur?
Perhaps such a person—if they exist—can still make positive contributions to society.
Such as the Bredemarket 2800 Medium Writing Service, approximately 2800 to 3200 words that (a) answers the WHY/HOW/WHAT questions about you, (b) advances your GOAL, (c) communicates your BENEFITS, and (d) speaks to your TARGET AUDIENCE.
I’m moving in a different direction on social media. Well, personal social media anyway.
There are multiple schools of thought about whether small companies with well-known leaders should share content on their company platforms or their personal social media platforms.
On one extreme, companies only share content on company channels, to better establish the brand of WidgetCorp or whatever.
On the other extreme, company heads only share content on their personal channels because their personal connections are so important to the company’s success. In fact, these company heads may not even bother to create separate company pages.
Obviously, most companies and company heads adopt a “do both” tactic. Maybe the company head reshares company posts. Or maybe the company reshares company head posts.
Or they do something that John Bredehoft and Bredemarket have done in the past: share the same content on both the company and the personal channels.
I might not do that any more.
The experiment
The rationale behind sharing company posts on your personal channels is that your personal friends like you and will engage with your company posts.
But this rationale ignores one very pertinent fact: most of my friends have NO interest in identity, biometrics, cybersecurity, or related technologies.
Why would they engage with such content if it doesn’t interest them?
I’d share Bredemarket Facebook content to my personal Facebook feed…and with very few exceptions I’d end up with crickets.
Or I’d share some Bredemarket LinkedIn content to my personal LinkedIn account. Often…crickets.
But most painful of all was when I would share Bredemarket Instagram posts to my Instagram stories. Higher impressions then the same stories on the Bredemarket account…but absolutely no engagement. Crickets again.
So on Monday afternoon I intentionally conducted an experiment on my personal Facebook, Instagram, and LinkedIn accounts, where together I have a combined 3,396 connections. My Monday afternoon identity/biometric and product marketing-related content received a total of 9 engagements…and that’s counting the Instagram user who requested “Can u share it @canadian.icon”).
Even acccounting for the three algorithms involved…that’s low.
And it…um, prompted me to ask myself a “why” question.
Why share corporate content on personal feeds?
Good question.
So for now I’m “moving in a different direction” (a few of you know where THAT phrase originated) and not bothering to share Bredemarket content on my personal feeds. At least for now.
Those who are dying to see Bredemarket content will subscribe to the appropriate Bredemarket Facebook, Instagram, or LinkedIn feeds.
But frankly, my friends have no need or desire to see Bredemarket content, so they won’t.
In my case, my high school friends, church friends, and even some of my former coworkers (who left the identity/biometric industry years ago) are NOT Bredemarket’s hungry people. So I’ll spare them the parade of wildebeests, wombats, and iguanas.
Have you ever seen those posts from self-appointed gurus?
Specifically, the ones that authoritatively state the BEST time to WRITE a post on Instagram, or LinkedIn, or TikTok, or whatever?
I religiously ignore those posts for a simple reason: My country has multiple time zones. So the best time in one time zone may be the worst time in another time zone.
However, I can tell you the WORST time to READ a post in the PACIFIC Time Zone…if the post concerns pizza.
And I’ll explain what all this means…eventually.
Ophir Tal on awareness
In addition to saying WHEN to post, the gurus also provide authoritative (and often contradictory) advice about WHAT to post.
For example, some gurus assert that you MUST prioritize bottom of funnel (conversion) content over top of funnel (awareness) content because it’s most important to get people to buy.
Ophir Tal disagrees, and has evidence to support his position.
This hook caught my attention. People want leads, and people like pizza, so I paid attention. But I also paid attention for a third reason that I’ll discuss later.
Tal then noted that the gurus would have recommended NOT posting this because he was “doing it wrong.” Specifically:
The post didn’t solve a problem for his potential clients. (Unless they regularly drop slices of pizza, I guess.)
It didn’t have a strong call to action.
It wasn’t targeted to his ideal clients. (Again, unless they regularly drop slices of pizza, or unless they love chicken wings.)
But despite doing everything wrong, that particular piece of content attracted the attention of someone “at a 6 figure ecom company.” After viewing the content, the reader looked at Tal’s profile and realized Tal could meet their need for ghostwriting services.
And now I’ll tell you the third reason why I paid attention to Tal’s post.
John Bredehoft on birthdays
As I noted above, I paid attention to Ophir Tal’s pizza post for two reasons:
People want leads.
People like pizza.
Now let’s jump back to a post I wrote all the way back in 2023, one that described why I’ve soured on the term “target audience.” (Or, in Tal’s words, “ideal clients.”) I started that post by wondering if the term “needy people” would be better than “target audience.” Yes, but not good enough.
I’ll grant that “needy people” has a negative connotation, like the person who is sad when people forget their birthday.
It turns out that these people had a VERY GOOD reason for forgetting my birthday. However, I cannot reveal this reason to you because the disclosure would force me to reveal someone’s personal identifiable information, or PII. (Mine.)
So after they remembered my birthday, one of them asked what I did for my birthday…and I told them that my wife, father-in-law, and brother-in-law went out to dinner.
For pizza.
And I also told them that there were leftovers, which my wife and I enjoyed a few days later.
Leftover pizza is the best pizza. Preparation credit: Pizza N Such, Claremont, California. Can I earn free pizza as a powerful influencer? Probably not, but I’ll disclose on the 0.00001% chance that I do.
A nice story, and while I was reading Ophir Tal’s story on dropped pizza, I realized that I had missed an opportunity to tell my own story about leftover pizza.
Time to channel Steve Jobs…
Oh, and there’s one more thing
I forgot to mention one thing about the Ophir Tal story.
When I read the story, it was around 4:00 pm in California.
So when I read about Tal’s dropped pizza, and thought about my leftover pizza (which I had already eaten)…I was hungry.
My decision making process relies on extensive data analysis and aligning with the company’s strategic objectives. It’s devoid of personal bias ensuring unbiased and strategic choices that prioritize the organization’s best interests.
Mika was brought to my attention by accomplished product marketer/artist Danuta (Dana) Deborgoska. (She’s appeared in the Bredemarket blog before, though not by name.) Dana is also Polish (but not Colombian) and clearly takes pride in the artificial intelligence accomplishments of this Polish-headquartered company. You can read her LinkedIn post to see her thoughts, one of which was as follows:
Data is the new oxygen, and we all know that we need clean data to innovate and sustain business models.
There’s a reference to oxygen again, but it’s certainly appropriate. Just as people cannot survive without oxygen, Generative AI cannot survive without data.
But the need for data predates AI models. From 2017:
Reliance Industries Chairman Mukesh Ambani said India is poised to grow…but to make that happen the country’s telecoms and IT industry would need to play a foundational role and create the necessary digital infrastructure.
Calling data the “oxygen” of the digital economy, Ambani said the telecom industry had the urgent task of empowering 1.3 billion Indians with the tools needed to flourish in the digital marketplace.
Of course, the presence or absence of data alone is not enough. As Debogorska notes, we don’t just need any data; we need CLEAN data, without error and without bias. Dirty data is like carbon monoxide, and as you know carbon monoxide is harmful…well, most of the time.
That’s been the challenge not only with artificial intelligence, but with ALL aspects of data gathering.
The all-male board of directors of a fertilizer company in 1960. Fair use. From the New York Times.
In all of these cases, someone (Amazon, Enron’s shareholders, or NIST) asked questions about the cleanliness of the data, and then set out to answer those questions.
In the case of Amazon’s recruitment tool and the company Enron, the answers caused Amazon to abandon the tool and Enron to abandon its existence.
Despite the entreaties of so-called privacy advocates (who prefer the privacy nightmare of physical driver’s licenses to the privacy-preserving features of mobile driver’s licenses), we have not abandoned facial recognition, but we’re definitely monitoring it in a statistical (not an anecdotal) sense.
The cleanliness of the data will continue to be the challenge as we apply artificial intelligence to new applications.
If your Inland Empire company doesn’t have an online presence, one quick way to create one is to create a business page on Facebook.
This post outlines the benefits of establishing an online presence via a Facebook business page. It also provides four examples of Facebook business pages. Finally, the post addresses the thorny question of creating content for your Facebook business page.
Why Faceboook may be the best online presence for your business
For the first time in years, I attended an Ontario IDEA Exchange meeting at AmPac Business Capital on Tuesday afternoon. There was a mixture of attendees: some who had established several businesses, some like me who had run one business for some time, and a few who were just starting out in business.
The ones who were starting out were still trying to figure out all the things you need to do to start a business: figuring out why the business exists in the first place, getting the appropriate business licenses (and in some cases professional licenses), printing business cards (or creating the online equivalent), setting up SOME kind of way to track prospects and customers…and establishing an online presence.
Now some businesses choose to establish their online presence by creating a website.
But even the simplest website can involve a lot of complexity—bredemarket.com currently has 57 pages, not counting tag pages and individual blog post pages.
For many small businesses, it may be much easier to create a Facebook business page then to create an entire website.
Facebook business pages are free. (Well, unless you run ads.)
Facebook business pages are easy to create.
Facebook business pages potentially reach billions of people, including your prospects and customers.
Creating a Facebook business page
So how do you create a Facebook business page?
There’s no need for me to document all of that in detail, since many have already done so.
Don’t worry if you don’t have all the optional items, such as a page cover picture. You can add them later. This will get you going.
Other guides to creating Facebook business pages are available from Buffer (with pictures), Hootsuite (with pictures). Sprout Social (with pictures), and a number of other sources.
But before you create YOUR Facebook business page, let me show you four varied examples of EXISTING Facebook business pages.
Four examples of Facebook business pages
Let’s take a look at some pages that already exist. Perhaps one or more of these will give you ideas for your own page.
The artist page (Paso Artis)
Paso Artis is a European business whose proprietor is a painter who sells her paintings.
The menu options at the bottom of the picture above (some of which cannot be seen) illustrate some of the elements you can include in a Facebook page. Here are just a few of the page elements that Paso Artis uses:
Posts. This is the equivalent of a blog on a website, and allows you to post text, images, videos, and other types of content.
About. This is where you provide contact and other basic information about your business.
Shop. Facebook allows you to include a shop, which Paso Artis uses to sell her paintings.
Photos. As you can imagine for an artist’s page, photos of the artwork are essential.
The shirtmaker page (Shirts by Kaytie)
(UPDATE 10/20/2023: Because Shirts by Kaytie is sadly no longer in business, I have removed the, um, live links to her Facebook page.)
Let’s leave Europe and go to Illinois where we find another artist, but her work is not displayed on paintings, but on shirts. Here is the Shirts by Kaytie Facebook page.
You’ll notice that Shirts by Kaytie has a different menu item order (and different menu items) than Paso Artis. For example, Shirts by Kaytie doesn’t have a Facebook “shop” element; you need to contact her directly to purchase items.
Enough of such exotic locations as Europe and Illinois. Let’s head to California’s Inland Empire and look at my favorite marketing/writing services Facebook page, the Bredemarket Facebook page.
First, Bredemarket (unlike Paso Artis and Shirts by Kaytie) provides services rather than tangible products. Therefore, I chose to include a “Services” element as part of my Facebook page.
Second, Bredemarket has chosen to implement Facebook’s “groups” feature. In Bredemarket’s case, there are three separate groups that focus on various aspects of Bredemarket’s business. Inland Empire businesses can read the content in the Bredemarket Inland Empire B2B Services group and not get bogged down in out-of-area identity discussions about the change from FRVT to FRTE. (They’re missing out.)
By the way, if you are an Inland Empire business—especially an Inland Empire startup technology business—and you have never heard of Startempire Wire, STOP READING MY POST and go follow Startempire Wire’s Facebook pageNOW. Startempire Wire is THE news source for Inland Empire startup tech information, and is a strong champion of the IE tech community.
So what does Startempire Wire’s Facebook page offer? Posts, photos, weekly videos, and the “Inland Empire Startup Scene” group. All of the content is jam-packed with information.
Facebook pages are essential to these firms’ strategies
Now in some cases the Facebook pages are only part of the online presence for these firms. Both Bredemarket and Startempire Wire have their own web pages, and both firms are also active on other online properties such as LinkedIn. (Bredemarket is almost everywhere, but not on Snapchat.) But Facebook is an essential part of the outreach for all four of these firms, allowing them to reach prospects and clients who are only on Facebook and nowhere else.
Perhaps a Facebook page is a perfect solution for YOUR firm’s online presence.
Let’s talk about content
But creating a Facebook page is not enough.
You need to populate it with content, such as images, videos…and posts.
Now I’m not saying that you HAVE to update your Facebook page daily, but it’s a good idea to add new content at least once a month.
But what if you aren’t a writer, or don’t have time to write? Do you have to resort to ChatGPT?
Heavens no. (I’ll say more about that later.)
Well, online content creation is where Bredemarket comes in. I help firms create blog posts, Facebook posts, LinkedIn articles, case studies, white papers, and other content (22 different types of content at last count).
Does your product (or company) need these 22 content types?
Let me help you populate your Facebook page (or other online content).
Authorize Bredemarket, Ontario California’s content marketing expert, to help your firm produce words that return results.
Bredemarket 