The Two-Way Door Decision

In business there’s something called a “Type 2 decision.” Because of my biometric background I shy away from the term (which means “false positive” in biometrics) and prefer to use the term “two-way door decision.”

If you’ve been through an airport security checkpoint, either entering or leaving a security area, you know that you can only go one way.

Google Gemini.

Amazon and the two-way door decision

But other entrances and exits DO allow you to change your mind.

“The [two-way door decision] concept was introduced by Jeff Bezos in his Amazon shareholder letters, using the metaphor of walking through a door. With a two-way door decision, you can walk through the door, see what’s on the other side, and if you don’t like it, you can easily turn around and come back through. If you make a suboptimal two-way door decision, you don’t have to live with the consequences for long—you can reopen the door and go back through.”

Amazon Fresh is not a good example.

Google Gemini.

While in the end the original decision was reversible, the reversal was not without pain. The rise and fall of Amazon Fresh took years. (Technically less than a year in Upland, if you don’t count the years of planning, but still a long time.)

But what about trying a new product marketing idea? While some ideas, such as pricing a luxury car at one dollar, can cause permanent damage, others can easily be reversed.

I’ll use Bredemarket as an example. Back in 2020 I was heavily pushing my Bredemarket 404 Web/Social Media Checkup. While it remains on my website, I haven’t promoted it in years. I could certainly still do it (and did it for one client), but while it parallels my analysis strengths, I find other areas (such as market and competitive analysis in the biometric industry) much more satisfying and financially rewarding.

Google Gemini.

On the other hand, I DID pull my editing services from the Bredemarket website. That’s not rewarding at all.

Enough about me…what about you?

But what if YOU want to try a new product marketing idea and see if it resonates with your prospects?

Google Gemini.

Now you could go through an entire tiered go-to-market launch,

Or alternatively, you could send up a trial balloon such as a blog post, a social media post, or a data sheet.

Google Gemini.

Then measure the results.

  • If the content resonates with your prospects, double down.
  • If your prospects are indifferent, never mention the idea again.
  • If your prospects hate it, delete it.

Because of my “I ask, then I act” bias, I gravitate toward these trial balloons. As long as the idea doesn’t kill your company, why not try it quickly, rather than paralyzing yourself by repeated inaction?

Your trial balloon

Google Gemini.

Are you ready to launch a trial balloon, but need some help with the helium? Set up a meeting with Bredemarket and we can discuss your options.

Amazon Stale, May 2026 Edition

Foothill and 2nd, Upland, California. Wasn’t I just at a grand opening here a little over a year ago? But you know what happened to Amazon Fresh, here and elsewhere.

On Thursday afternoon I finally had a chance to see what was left, two months after the end. I doubted that this location would become a Whole Foods since one already exists just a few miles away. Looks like I was right.

Even the EV charging stations are pulled out.

I’m not charged up, do put me down.

In an unusual co-location of retail upheaval, the store just west of this one is a Dollar Tree…that used to be a 99¢ Only Store. Other stores were converted.

And that’s just the consumer world. We know what the business-government world (where Amazon also plays) is like.

California Amazon Fresh Stores in Upland and Elsewhere Will Close Friday, March 13

From https://www.amazon.com/gp/help/customer/display.html?nodeId=TmiOy81L4MrbZTHOJU

“When will stores close?

“Most locations: February 1, 2026 

“California locations: March 13, 2026 (to comply with state requirements)”

Amazon Fresh Stores in Upland and Elsewhere Rebranding…Or Closing Altogether

The Amazon Fresh store in La Verne only lasted a few years.

The Amazon Fresh in Upland, just opened last May, won’t last that long. Amazon:

“After a careful evaluation of the business and how we can best serve customers, we’ve made the difficult decision to close our Amazon Go and Amazon Fresh physical stores, converting various locations into Whole Foods Market stores.”

Not sure how long it will take to decide on the fate of each store, but Whole Foods already has an Upland presence.

Amazon Fresh Upland: The Reviews Are In

I’ve talked at length about the new Amazon Fresh store in Upland, even before it opened. Now that it’s been open for over a half year, I was wondering how others felt about the store.

The average Yelp review, based upon 51 reviews as of December 18, is about a 3.5, which is good. But what’s interesting is the polarity of the reviews, with 28 5-star reviews and 12 1-star reviews.

You can’t please everybody, but some of the 1-star reviews are interesting.

“very, very few employees at this location are incompetent and have no customer service skills. also no manners or decency.”

I think the reviewer meant “competent,” but hey.

“No matter what time of day I go there, there are always workers blocking the isles with large carts. That makes it impossible to shop.”

Again, “aisles.” But the reviewer noted a common complaint: the store appears to prioritize delivery orders over people coming in-store to shop, and multiple reviewers have noted the rudeness of the workers fulfilling delivery orders.

And apparently the rudeness does not coincide with speed.

“The order wasn’t ready for pickup hours after scheduled”

However, this particular review was written just a few days after the store opened, so some hiccups are expected.

Google Gemini.

And those who love the store LOVE it.

“Nice clean store. Cheap prices. The dash cart is awesome. Very helpful employees.”

And

“The store is clean, spacious, and very easy to navigate. Shopping here is simple and enjoyable. The staff is friendly and ready to help, which made the experience even better.”

So it appears that experiences can vary anywhere. Hopefully this store will last longer than the La Verne one.

Google Gemini.

TSA PreCheck at Staples Via CLEAR (and IDEMIA)

I was wandering around my local (Upland, California) Staples on a Saturday afternoon. If I had arrived on a weekday, I could have applied for TSA PreCheck.

Only weekday hours, at least at the Staples on Mountain in Upland.

(No, I didn’t apply for TSA PreCheck in 2017 when MorphoTrak became part of MorphoTrust  (when IDEMIA was formed) and I became eligible for a corporate discount. I didn’t predict a pandemic. Oops.)

Now that IDEMIA is not the only game in town for TSA PreCheck, the competitors are trying to grab market share. Thus the alliance between CLEAR (and IDEMIA) and Staples.

Start at the kiosk.

It appears that you start enrollment at the kiosk, and then complete the process with a “Staples Travel Specialist.”

Incidentally, this Staples is in the same shopping center as an IDEMIA IdentoGO location.

One Product You Cannot Get at Amazon Fresh

I went back to the Upland Amazon Fresh at noon, primarily to see how Amazon incorporates technology into its services.

Amazon Fresh supports the Dash Carts I discussed in a previous post. (The Whole Foods I visited this morning does not.) These let you scan your items as you take them from the shelves, speeding your checkout.

Dash Cart in the wild.

Another device speeds your checkout by weighing your produce before checkout. Looks like you have to manually input the item number, though.

Weigh now and check out later.

This device appeared to be for returns, but I wasn’t really sure.

QR code for…something.

As I wandered through the store, I was impressed with the variety of groceries offered.

But I was unable to find one item in Amazon Fresh—something that is readily available at the Dollar Tree next door.

The missing item?

Books.

Remember when Amazon was only a book seller?

Amazon One Biometrics Worked. Maybe.

Because of the long line at the Upland Amazon Fresh, I didn’t want to wait around to activate my new Amazon One account. So I went to the Whole Foods on the other side of town. Then the fun began.

I had previously designated a payment card to use with Amazon One (Card #1). When I went to check out and provided my palm, I was asked to insert this card.

The reader said there was a problem with this card, so I inserted a different card (Card #2) and the payment processed on that card.

After my purchase I went back to my Amazon One app…which still showed Card #1 as my purchase card.

Not sure what’s going on.