First example: A couple of years ago, when consulting for a large client, I worked on a proposal with one of the client’s partners, and one of the employees in the partner organization happened to be a former coworker from MorphoTrak.
Second example: This morning I’m meeting with Gene Volfe, a former coworker at Incode Technologies (we started at Incode on the same day). We’re working on a project together that requires Gene’s demand generation skills and my content skills…which we will be employing for the benefit of another former MorphoTrak coworker.
Third example: Speaking of Incode, two of my former coworkers are reuniting at a different company. As a sign that these two know each other well, one made a point of saying to the other, “Go Bills!”
And yes, Gene, I remember how you like Google Docs…
Leftover pizza is the best pizza. Preparation credit: Pizza N Such, Claremont, California. Can I earn free pizza as a powerful influencer? Probably not, but I’ll disclose on the 0.00001% chance that I do.
Now that it’s time to write the “separate post,” I really don’t want to get into the mechanics of how posts that attract prospects (hungry people, target audience) increase awareness and help you convert prospects for your products and services.
So forget that. I’m going to tell a story instead about two executives at a fictional company that has a real problem. The executives’ names are Jones and Smith.
The story
Jones was troubled. Sales weren’t increasing, prospects weren’t appearing, and if this malaise continued the company would have to conduct a second round of layoffs. Jones knew that “rightsizing” would be disastrous, so the company needed another solution.
So Jones videoconferenced Smith and asked, “How can we make 2024 better than 2023?”
Smith replied, “Increasing sales calls could help, and ads could help, but there’s another way to increase our awareness with our prospects. We could create content on our website and on our social channels that spreads knowledge of our products and services.”
Jones exclaimed, “That’s great! We could get generative AI to create content for us!”
“No, not that!” Smith replied. “Generative AI text sounds like a bot wrote it, and makes us sound boring, just like everyone else using generative AI text. Do we want to sound like that and put our prospects to sleep?”
“So we need a human writer,” Jones realized, “one who can describe all of the features of our products.”
“Absolutely not,” Smith emphasized. “Customers don’t care about our features. They care about the benefits we can provide to them. If we just list a bunch of features, they’ll say, ‘So what?'”
“OK, we’ll go with benefits,” said Jones. “But why is content so important?”
“Take blogging,” replied Smith. “The average company that blogs generates 55% more website visitors. B2B marketers that use blogs get 67% more leads than those who do not. Marketers who have prioritized blogging are 13x more likely to enjoy positive ROI. And 92% of companies who blog multiple times per day have acquired a customer from their blog.”
“Wow.” Jones was silent for a moment. “How do you know all of this stuff, Smith?”
“Because of the content that I’ve read online from a marketing and writing services company called Bredemarket. The company creates content to urge others to create content. Bredemarket eats its own wildebeest food.”
As we close out 2023, I’ve been thinking about a lot of things.
Will 2024 be like 2021, in which the new year (2024) offers mimimal improvement over the preceding year (2023)? Reply hazy, try again later. (“And while tech layoffs slowed down in the summer and fall, it appears that cuts are ramping up yet again.”)
What new ways will we develop to better ghost people? Or will the old ways of ghosting continue to dominate the (lack of) conversation? (And if the person who ghosts is the ghoster, and the person who is ghosted is the ghostee…who is the ghost?)
Most importantly for this post, I’ve been thinking about the following: why are target audiences TARGETS, and why are they AUDIENCES? And is the term “target audience” the best description? (TL;DR: No.) If not, what’s a better description? (TL;DR: I don’t know.)
So let’s look at target audiences. And if you don’t mind, I’ve asked William Tell, Cheap Trick, Steve Dahl, Google Bard, Andrew Loog Oldham, and others to help me examine the topic, which will probably be Bredemarket’s last blog post of 2023.
But first I’ll explain where I’m coming from. Rather than diving into great detail, I’ll take a more, um, targeted approach and just quote a bit from the relevant information page.
There are roughly 8 billion people in the world. Most businesses don’t care about 7.99999 billion of these people; the businesses only care about 0.00001 billion (or fewer) people who will buy or recommend the business’ product or service.
Your content (or proposal) needs to resonate with these people. The others don’t matter.
Daily Copywriting’s use of the word “target” as a pejorative got me thinking about my fave phrase “target audience.”
Let’s start with the first word. At its worst, “target” implies something that you shoot, in a William Tell sort of way. If your weapon hits the target, you and your son don’t die. If your weapon misses low, you kill your son. Is that what we marketers do? Hopefully not.
Even at its best, “target” is just something that you get right. You’ve narrowed the 8 billion people to the few that really matter. So what?
Then we move to the second word of the fave phrase “target audience.” An audience is a group of people that sit in chairs while you perform your song and dance in front of them. (“These are the seven questions your content creator should ask you. Thank you for coming to my BRED talk.”)
Sometimes the audience just sits. Not good.
Sometimes the audience claps. A little better.
If you’re the Beatles or Cheap Trick, the audience screams. But still not enough.
Clapping or screaming is nice, but this doesn’t count as true engagement. I mean, in a way it would be nice if you scream with joy at this post, but it counts for nothing if you don’t actually buy Bredemarket’s marketing and writing services.
I’m forced to admit that there was one time where someone truly engaged his target audience—and that was during Steve Dahl’s “Disco Demolition Night.”
Dahl was not a disco fan, since he lost his WDAI radio job when his then-employer switched to a disco format. As a counter-reaction to disco, Dahl entertained baseball fans on Disco Demolition Night by destroying disco records between two games of a doubleheader. 7,000 fans stormed the field in delirious joy, wrecking the field, and the second game of the doubleheader was never played. This was NOT a good thing. But the White Sox survived, and even celebrated the 40th anniversary of the promotion. Dahl threw out the first pitch. Nothing exploded. But nothing was accomplished.
So if “target audience” isn’t the right term to use, what is?
I’ll grant that “needy people” has a negative connotation, like the person who is sad when people forget their birthday. (Not “ghosting” per se, but perhaps a little “boo.”) But “needy people” is certainly better than “target audience.”
“Needy” is stronger than “target.” Rather than just representing a demographic, it actually represents people who truly NEED things. Just because a company needs content for its website doesn’t necessarily mean that it needs Bredemarket. Many companies have their own people to create content.
And for the reasons stated by Daily Copyrighting, “people” is stronger than “audience.” You are not a faceless audience that claps (or screams) when Bredemarket does its song and dance. You are people who work in a certain way, which I why I talk to people before creating content for them.
This “needy people” phrase sounded good a few days ago, but now that I’ve thought about it some more I see some problems with this formulation also. In addition to the negative connotations of the phrase, the mere fact that someone is “needy” doesn’t necessary mean that they will buy Bredemarket’s services. Take my identification of “needy people” from a few days ago:
My mini-survey shows that of the 40+ identity firms with blogs, about one-third of them HAVEN’T SAID A SINGLE THING to their prospects and customers in the last two months.
Yes, these companies are damaging their future prospects and need Bredemarket. But none of these companies has approached Bredemarket, or any other marketing and writing consultant, or their in-house people.
Perhaps they don’t see the problem at all.
Perhaps they see the problem, but don’t want to spend money (even a few hundred dollars) to fix it.
Perhaps they see the problem but don’t consider it as critically important as the other problems they face. Rather than spending a few hundred dollars, some companies are saving millions of dollars by “rightsizing” by 10-20% and cutting marketing budgets. They’re just fine with spiderweb-covered blog pages.
Because “needy people” doesn’t capture my meaning, I’ll do the recommended thing and use this blog post to throw up another idea.
The problem with the term “hungry people”
My latest iteration of “target audience” is “hungry people.” I figure that unlike “needy people,” “hungry people” are more inspired to act on their needs. They don’t just clap or scream; they are motivated to search for something to eat.
Using my example of the non-blogging identity firms, perhaps some of those quiet firms are troubled by their lack of communication with their prospects and clients. Rather than doing nothing, these firms are ready to plug their communications gap. But will they plug it with healthy food, or with junk food?
Even without writers, companies can unleash a content creation boom with generative AI. By feeding the AI brand guidelines, target audience data, and product specifics, they can churn out blog posts, ad copy, product descriptions, and even social media snippets. This AI assistant generates captivating headlines, outlines engaging narratives, and drafts basic texts, all while maintaining brand voice and SEO optimization. AI handles the heavy lifting, freeing up resources for strategic planning and audience engagement, boosting content output from silence to symphony.
I know this may surprise you, but I didn’t write the paragraph above. Google Bard did. And perhaps some hungry companies will opt for the free route and let generative AI write their content rather than contracting or employing a content marketer. Silence to symphony for a $0 budget! I consider this bittersweet.
I let the melody shine, let it cleanse my mind, I feel free now. Even though the melody was from Andrew Loog Oldham, uncredited, resulting in a decades-long copyright dispute between the Verve and the Rolling Stones. From https://www.youtube.com/watch?v=1lyu1KKwC74.
So “hungry” doesn’t quite cut it, since I seek the people who are not only hungry, but who will pay for quality fare such as Bredemarket’s marketing and writing services.
To be continued
In this case, the blog post IS a temporary expression of thought. I’ve determined that “target audience” is an imperfect phrase and that I need to replace it with SOMETHING, but I haven’t figured out what that “something” is yet.
Until I get a better idea, I’ll use “hungry people” in my internal work, but I won’t change my customer-facing work (such as the e-book) until I come up with an effective alternative to “target audience.”
And one more thing
And unless I get a sudden brainstorm, this will probably be the last Bredemarket blog post for 2023, and I’m currently ruminating about the first question I asked in this post regarding prospects for 2024. While there were some positive things that happened this year, the negatives during the last seven months tended to outweigh the positives. A lot of other people are also experiencing this, so I’m sharing this song for those who are glad that 2023 is almost over, and who hope that 2024 isn’t more of the same.
A firm’s content should address the needs of its target audience. For Bredemarket, that is people in identity, biometrics, technology, and general business whose firms aren’t marketing effectively.
Narrow target audiences are the enemy of virality.
Unless you create attention-grabbing content that doesn’t contribute to your core business, but only grabs attention.
For example, you could proclaim that “Kokomo” is the absolute best Beach Boys song ever.
Fair
But I couldn’t bear to write such drivel myself, so I assigned the task to Google Bard, who wrote all the “hot take” text under this paragraph. (I hate myself now.)
Kokomo: The Underrated Gem that Shines Brighter than California Sun
Beach Boys fans, brace yourselves for a hot take. While classics like “Surfin’ U.S.A.” and “California Girls” hold their place in the pantheon of summer anthems, there’s one song, often relegated to the realm of guilty pleasures, that deserves a crown of seashells and a chorus of seagulls: “Kokomo.”
Yes, I said it. Kokomo is not just The Beach Boys’ best song, it’s a pop masterpiece, a sonic escape hatch to a tropical paradise, and a testament to the band’s enduring musical magic. Here’s why:
1. The Escape: From the first steel drum lick, “Kokomo” whisks you away from the everyday. Mike Love’s smooth vocals paint a picture of turquoise waters, swaying palm trees, and worries lost in the trade winds. It’s wanderlust in a song, a daydream of bare feet in the sand, perfectly capturing the yearning for escape that made The Beach Boys icons.
2. The Melody: It’s impossible not to hum along. The chorus, a catchy earworm built on layered harmonies and a driving beat, burrows deep into your brain and stays there like a souvenir seashell. It’s a pop hook that rivals anything in The Beach Boys’ discography, a testament to their mastery of crafting unforgettable melodies.
3. The Production: Lush, vibrant, and layered, the production on “Kokomo” is a sonic tapestry. Tropical instruments, steel drums, and gentle percussion create a soundscape that’s both playful and sophisticated. It’s a sonic cocktail that transports you to the heart of that island paradise, with every layer adding a new dimension to the musical journey.
4. The Unexpectedness: Released in 1988, “Kokomo” arrived at a time when The Beach Boys were navigating a new musical landscape. But instead of feeling dated or derivative, it embraced a contemporary sound while retaining the band’s signature harmonies and sun-drenched spirit. It’s a testament to their ability to adapt and evolve, proving their musical magic had never truly faded.
5. The Heart: At its core, “Kokomo” is a song about longing and connection. It’s about finding solace in the arms of a loved one, escaping the mundane with someone special. It’s a love letter to shared dreams and simple pleasures, reminding us that sometimes, all we need is a little sunshine, a sandy beach, and the one we love.
So, next time you reach for a Beach Boys record, don’t just skip to the hits. Give “Kokomo” a chance. Let its infectious melody wash over you, close your eyes, and imagine yourself beneath the swaying palm trees. You might just find yourself singing along, realizing you’ve stumbled upon a hidden gem, the one song that truly captures the essence of The Beach Boys and their timeless sound.
Now, go forth and spread the gospel of Kokomo! Let’s give this underrated masterpiece the recognition it deserves. After all, it’s not just a song, it’s a state of mind, a passport to paradise, and the ultimate proof that The Beach Boys’ magic truly is endless.
P.S. Don’t forget to pack your sunscreen and your dancing shoes!
Gartner has released a new report, “Emerging Tech: Security — How to Stay Relevant as an Identity Verification Vendor.” Because it’s better to be relevant than to be irrelevant.
Identity verification (which Gartner defines as the ID-plus-selfie process) is arguably the topic that I get the most inquiry calls about, but I also cover >70 vendors in this space. My end-user clients struggle to differentiate between them, and as the market evolves, it will become tougher to stand out in the crowd.
There is a popular practice in which people ARE well aware of the original message, but only some of them discern the hidden message, or metamessage, behind those words.
And you don’t have to look to business communication to find examples of this. Take the romantic world, in which the statement “If you go out with me I’ll treat you like the princess you are!” conveys the metamessage of predatory desperation. In the business world, “Let me take that under consideration” means that the speaker is not considering the proposal for a nanosecond.
Sometimes many of us can’t discern the metamessage until long after the message is stated.
Remember the message that Whitney Houston gave to Diane Sawyer?
Respect: We treat others as we would like to be treated ourselves. We do not tolerate abusive or disrespectful treatment. Ruthlessness, callousness and arrogance don’t belong here.
Integrity: We work with customers and prospects openly, honestly and sincerely. When we say we will do something, we will do it; when we say we cannot or will not do something, then we won’t do it.
Communication: We have an obligation to communicate. Here, we take the time to talk with one another…and to listen. We believe that information is meant to move and that information moves people.
Excellence: We are satisfied with nothing less than the very best in everything we do. We will continue to raise the bar for everyone. The great fun here will be for all of us to discover just how good we can really be.
Now to be fair to Houston, the cocaine detected in her toxicology report may not have been CRACK cocaine, and cocaine was not the only substance detected. But now we know that while crack may have been “wack,” cocaine was OK, and marijuana, Xanax, and other things were OK too.
I have no desire to be fair to Enron, but I guess we can say that “the very best in everything we do” can be defined as “maximizing personal value,” that there isn’t an “obligation to communicate” EVERYTHING, and that falsifying records does not necessarily mean ruthlessness or arrogance.
When the metamessage agrees with the message
How often do you roll your eyes in amusement when a business says something?
Conversely, how often do you nod your head in agreement when a business says something?
Now I’ll grant that there’s not universal agreement on whether Company X is truthful in its messaging. For every person who thinks that Apple is the last guardian of privacy on ths planet, there is someone else who is convinced that Apple is an evil corporation who has (and I quote an anonymous source) “become what they accused Microsoft of.”
But it doesn’t matter what the world thinks.
What matters is what your prospect thinks.
Does your prospect think your company is telling the truth?
Does your prospect think your company is lying?
Does your prospect need more information to make a decision?
How case studies help you reach message-metamessage agreement
One powerful way to convince a doubting prospect is via a case study.
It always helps when someone else is singing your company’s praises. Especially when the subject of the case study backs up what you’ve been claiming all along.
Let me warn you beforehand that this post includes a word that could not be aired on U.S. radio back in the day. With that warning, I will move forward.
Isn’t it wonderful when a man loves a woman? And isn’t it great to be born in the U.S.A.? And didn’t the devil get what he deserved when he went down to Georgia?
There are also misunderstandings about our Third National Anthem (after Francis Scott Key’s and Lee Greenwood’s compositions). I speak, of course, of “BORN IN THE U.S.A.!!!” Cue the fireworks.
Rather than celebrating the “proud to be an American” opportunities his country provides him, he ends up in despair after getting “in a little hometown jam,” being sent away to Vietnam to “kill the yellow man,” and returning home to a less than warm welcome.
Come back home to the refinery Hiring man says, “Son, if it was up to me” Went down to see my V.A. man He said, “Son, don’t you understand”
Those who know that Johnny won the fiddle contest may think that I’m just overreacting to the then controversial b-word at the end of the song. Well, I do have a problem with the b-word…but not THAT b-word.
You know the story. The devil goes down to Georgia, finds fiddle-playing Johnny, and challenges him to a contest. If Johnny wins, he gets a “fiddle of gold.” If Johnny loses, the devil gets his soul. Even though “it might be a sin,” Johnny proceeds with the bet. The devil and Johnny trade fiddle solos. Frankly, the devil’s solo is pretty impressive…until we hear Johnny’s good ol’ Southern solo.
And what happens next?
The Devil bowed his head because he knew that he’d been beat And he laid that golden fiddle on the ground at Johnny’s feet Johnny said, “Devil, just come on back if you ever wanna try again I done told you once–you son of a bitch–I’m the best there’s ever been.”
Yes, Johnny DID say “bitch”…except on over-the-air radio, which bleeped out the word. The real issue is what Johnny said next, echoing what he said before: I’m the best there’s ever been. And this is the moment when the devil achieved his ultimate victory and snatched Johnny’s soul, because Johnny “did not give God the glory.” (See Acts 12:21-23 for the consequences, if you’re so inclined.)
I didn’t get the message, and the message wasn’t clear
In all three examples, the lyrics of the song state one thing, but we refuse to listen to it. Why? Because we’re so enamored of what we THINK the message says.
Let’s play this lovely wedding song for our first dance, ignoring the fact that the woman in the song is already preparing to file for divorce and lots of alimony.
Let’s celebrate our wonnderful country, ignoring the fact that it disposes of its cannon fodder when it is no longer needed.
Let’s celebrate the activities of the Georgian fiddle player, ignoring the fact that he displays many of the “deadly sins,” including wrath, greed/envy/lust, and pride.
But what happens when we DO pay attention to the message, but there’s a “metamessage” that is also conveyed that says something COMPLETELY different?
There are many different ways to tell the sellers from the non-sellers, but one key way (at least as far as I’m concerned) is that sellers are saying things.
If you’re not saying things, then you’re not a seller.
And you’re not selling.
If you want to sell, maybe you should say stuff.
Whether you are an identity/biometric firm, a technology firm, or a firm located in California’s Inland Empire, Bredemarket can help you create the blog posts, case studies, white papers, and other content your firm needs.
Click on one of the images below to start to create content that converts prospects for your product/service and drives content results.
In the “war” against competitors, your company needs “boots on the ground”…especially for on-premise deployments.
I’ve known a couple of companies that didn’t realize that they lacked boots on the ground…and that they had no plan to get the boots on the ground that they definitely needed.
This doesn’t just affect a company’s products. It also affects a company’s content.
Company X brainstorms
Company X was a new software solutions provider that had an internal brainstorming channel, and one person made the following suggestion:
Why stop at providing software solutions to our customers? Why not provide complete solutions with both software and hardware?
Now you NEVER want to totally shoot down a brainstorming idea, but it’s appropriate to consider the positives and negatives of any brainstorm. I won’t delve into ALL the negatives of shifting from a software solution to a software/hardware solution (profit margins, delivery times, etc.), but I will focus on one:
If you deploy integrated software and hardware solutions, you are responsible for MAINTAINING them.
What does this mean?
This means that you have to hire employees with hardware maintenance expertise, or you have to hire managers who can oversee subcontractors with hardware maintenance expertise.
For certain products (such as those Company X sold), customers demand fast response times. Maybe a 2-hour response. Maybe a 5-minute response.
Customers won’t wait a week for a maintenance technician to show up at their site. Broken hardware grinds business to a halt, and customer’s won’t tolerate that.
And they DEFINITELY won’t send the hardware off to a distant facility for repair.
As a pure software firm, Company X had few if any people qualified to perform the necessary maintenance activities.
But at least Company X had SOME people to consider these issues. Company Y wasn’t so fortunate.
Company Y sells
Company Y was also a software solutions provider. Company Y wanted to break into a particular industry in a particular country. I won’t reveal the industry, but I will reveal the target country: the United States.
Company Y developed and delivered a sales pitch that talked about the importance of the industry in question, and how the company could deliver a solution for that industry in the U.S.
But it glossed over one thing: Company Y had very few people in the U.S. at the time. Oh, they were working on hiring some more people in the United States, but at the time they didn’t have many.
And it was painfully obvious that Company Y’s U.S. presence was lacking. While talking about the expectations of different generations of people in the industry, the company rep referred to “Generation Zed.” For anyone listening to the sales pitch, that sent up an immediate red flag.
Now I’ll be the first to admit that American English may not be considered the most advanced English in the world. After all, we spell many words with an abundance of z’s…whoops, I mean an abundance of zeds.
If you’re going to do business in the United States, you have to speak our language. And we Americans will be criticised (with an s) when we don’t speak another country’s language.
So when do you buy boots?
If you need boots on the ground to fight your competitors, you have to…well, you have to obtain boots on the ground. But when?
One option is to wait until you need them, and THEN buy the boots. Wait until someone actually buys your software/hardware solution, or wait until you actually have a U.S. contract in your industry. No need to spend money on resources if you never use them, and if you do need the resources later, they’ll be able to ramp up quickly…right?
The other option is to take the risk and put the boots in your closet NOW, so that when a customer calls upon you to deliver, you don’t embarrass yourself. This financially costs your company, but you’ll be primed and prepared to move forward when the business does come.
So let’s talk about your content
You don’t only need boots on the ground to deploy your products. You need boots on the ground to create the content that will entice prospects to BUY those same products.
You’ve been meaning to create that content for a while, but just haven’t gotten around to it. After all, there’s a financial cost in hiring an employee or a contractor (like Bredemarket) to create the content, and there’s an opportunity cost in taking one of your existing employees and tasking them with content creation.
So you haven’t created the content you need for your business.
And you’re probably not going to create it next week either.
Or next month.
Or next year.
Unless you move forward NOWand bring in some boots on the ground, namely Bredemarket, to work with you and create the content you desperately need.
Bredemarket 