Tag Archives: content marketing

Biometric Marketers: What About WRITER Personas?

(Imagen 4)

Biometric marketing leaders already know that I’ve talked about reader personas to death. But what about WRITER personas? And what happens when you try to address ALL the reader and writer personas?

Reader personas

While there are drawbacks to using personas, they are useful in both content marketing and proposal work when you want to tailor your words to resonate with particular types of readers (target audiences, or hungry people).

I still love my example from 2021 in which a mythical Request for Proposal (RFP) was issued by my hometown of Ontario, California for an Automated Biometric Identification System (ABIS). The proposal manager had to bear the following target audiences (hungry people) in mind for different parts of the proposal.

  • The field investigators who run across biometric evidence at the scene of a crime, such as a knife with a fingerprint on it or a video feed showing someone breaking into a liquor store.
  • The examiners who look at crime scene evidence and use it to identify individuals. 
  • The people who capture biometrics from arrested individuals at livescan stations. 
  • The information technologies (IT) people who are responsible for ensuring that Ontario, California’s biometric data is sent to San Bernardino County, the state of California, perhaps other systems such as the Western Identification Network, and the Federal Bureau of Investigation. 
  • The purchasing agent who has to make sure that all of Ontario’s purchases comply with purchasing laws and regulations. 
  • The privacy advocate who needs to ensure that the biometric data complies with state and national privacy laws.
  • The mayor (Paul Leon back in 2021, and still in 2025), who has to deal with angry citizens asking why their catalytic converters are being stolen from their vehicles, and demanding to know what the mayor is doing about it. 
  • Probably a dozen other stakeholders that I haven’t talked about yet, but who are influenced by the city’s purchasing decision.

Writer personas

But who is actually writing the text to address these different types of readers?

Now in this case I’m not talking about archetypes (a topic in itself), but about the roles of the subject matter experts who write or help write the content.

I am currently working on some internal content for a Bredemarket biometric client. I can’t reveal what type of content, but it’s a variant of one of the 22 types of content I’ve previously addressed. A 23rd type, I guess.

Anyway, I am writing this content from a product marketing perspective, since I am the self-proclaimed biometric product marketing expert. This means that the internal content fits into a story, focuses on the customer, highlights benefits, and dwells on the product.

But what would happen if someone in a role other than product marketing consultant wrote this content?

  • An engineer would emphasize different things. Maybe a focus on the APIs.
  • A finance manager would emphasize different things. Maybe an ROI focus.
  • A salesperson may focus on different things. Maybe qualification of a prospect. Or eventually conversion.

So the final content is not only shaped by the reader, but by the writer.

You can’t please everyone so you’ve got to please yourself

With all the different reader and writer personas, how should you respond?

Do all the things?

Perhaps you can address everyone in a 500 page proposal, but the internal content Bredemarket is creating is less than 10 pages long.

Which is possibly already too long for MY internal target audience.

So I will NOT create the internal content that addresses the needs of EVERY reader and writer persona.

Which is one truth about (reader) personas in general. If you need to address three personas, it’s more effective to create 3 separate pieces than a single one.

Which is what I’m doing in another project for this same Bredemarket biometric client, this one customer-facing.

And the content targeted to latent examiners won’t mention the needs of Paul Leon.

In which I address the marketing leader reader persona

So now I, the biometric product marketing expert writer persona, will re-address you, the biometric marketing leader reader persona.

You need content, or proposal content.

But maybe you’re not getting it because your existing staff is overwhelmed.

So you’re delaying content creation or proposal responses, or just plain not doing it. And letting opportunities slip through your fingers.

Plug the leaks and stop your competitors from stealing from you. Bring Bredemarket on board. Schedule a free exploratory meeting today at https://bredemarket.com/cpa/.

CPA
Bredemarket’s “CPA.”

Why Questions Are Better Than Answers…Initially

(Imagen 4)

Bredemarket asks a lot of questions.

  • Because I usually don’t know the answers.
  • And you may not either.
  • Or we may think we do, but we don’t.

But by the end of a project such as a content project, you and I better have some answers.

Because conversion fails if the prospect doesn’t think we know what we are doing.

How to Prepare for Your 30 Minute Meeting With Bredemarket

You are the CMO, marketing leader, or other leader at an identity, biometric, or technology firm.

You’ve made the decision to work with Bredemarket to create your content, proposal, or analysis.

You’ve gone to the https://bredemarket.com/cpa/ page and scheduled a “Free 30 minute content needs assessment” with me on my Calendly calendar. We will talk via Google Meet.

You’ve answered the preliminary questions I asked in the meeting request, including:

So…what now?

I will make it real simple. I will ask you a single simple question:

“Why?”

  • Why does your company exist, and why is it really great and why are your competitors terrible?
  • Same with your products and services. Why are they great and why are the competing ones terrible?
  • Or maybe the competitors and their products/services are great and YOURS are terrible. It’s a private call, and we can talk freely.

We have 30 minutes to chat, and at the end of that time you and I will jointly determine

  • Why we should (or should not) work together
  • How we should work together
  • What I will do, and what you will do

See you soon.

Is Your Organization (Not) Managing Your Identity Proofing Vendors?

Today I’m doing something different.

  • Normally these blog posts are addressed to Bredemarket’s PROSPECTS, the vendors who provide solutions that use biometrics or other technology. Such as identity proofing solutions.
  • But I’ve targeted this post for another audience, the organizations that BUY biometrics and technology solutions such as identity proofing solutions. Who knows? Perhaps they can use Bredemarket’s content-proposal-analysis services also. Later I will explain why you should use Bredemarket, and how you can use Bredemarket.

So if you are with an organization that SELLS identity proofing solutions, you can stop reading now. You don’t want to know what I am about to tell your prospects…or do you?

But if you BUY identity proofing, read on for some helpful expert advice from the biometric product marketing expert.

Managing an identity proofing solution

When you buy an identity proofing solution, you take on many responsibilities. While your vendor may be able to help, the ultimate responsibility remains with you.

Here are some questions you must answer:

  • What are your business goals for the project? Do you want to confirm 99.9% of all identities? Do you want to reduce fraudulent charges below $10 million? How will you measure this?
  • What are your technology goals for the project? What is your desired balance between false positives and false negatives? How will you measure this?
  • How will the project achieve legal compliance? What privacy requirements apply to your end users—even if they live outside your legal jurisdiction? Are you obtaining the required consents? Can you delete end user data upon request? Are you prepared if an Illinois lawyer sues you? Do you like prison food?
  • What about artificial intelligence? Your vendor probably uses some form of artificial intelligence. What form? What does this mean for you? Again, do you like prison food?

Again…are you ready?

GAO, IRS, and DOA

So how do other organizations manage identity proofing solutions? According to Biometric Update, not well.

A new Government Accountability Office (GAO) audit found the Internal Revenue Service (IRS) has not exercised sufficient oversight of its digital identity-proofing program…

As many of you know, the IRS’ identity proofing vendor is ID.me. The GAO didn’t find any fault with ID.me. And frankly, it couldn’t…because according to the GAO, the IRS’ management of ID.me was found to be deficient.

“IRS was unable to show it had measurable goals and objectives for the program. IRS receives performance data from the vendor but did not show it independently identified outcomes it is seeking. IRS also has not shown documented procedures to routinely evaluate credential service providers’ performance. Without stronger performance reviews, IRS is hindered in its ability to take corrective actions as needed.

“ID.me acknowledges that its identity-proofing process involves the use of artificial intelligence (AI) technologies. However, IRS has not documented these uses in its AI inventory or taken steps to comply with its own AI oversight policies. Doing so would provide greater assurance that taxpayers’ rights are protected and that the technologies are accurate, reliable, effective, and transparent.”

So while ID.me meets the IRS’ key requirement of Identity Assurance Level 2 (IAL 2) compliance, is it performing well? The IRS needs to define what “performing well” means.

You would think the IRS had a process for this…but apparently it doesn’t.

Dead on arrival (DOA).

But I’m not the IRS!

I’ll grant that you’re not the IRS. But is your identity proofing program management better…or worse?

Do you know what questions to ask?

Let Bredemarket ask you some questions. Perhaps these can help you create relevant external and internal content (I’ve created over 22 types of content), manage an RFP proposal process, or analyze your industry, company, or competitors.

Let’s set up a free 30-minute consultation to assess your needs.

CPA

How Expositor Syndrome Helps Your Firm

What is the opposite of impostor syndrome?

  • The Dunning-Kruger Effect?
  • A delusion of grandeur?

Etymologically, the opposite of impostor syndrome would be expositor syndrome. I asked my buddy Google Gemini to hallucinate a definition, and this is what I got:

“Expositor Syndrome is a hypothetical, non-clinical psychological pattern characterized by an overwhelming and often compulsive urge to explain, clarify, or elaborate upon concepts, ideas, or events, even when such detailed exposition is unsolicited, unnecessary, or redundant. Individuals exhibiting Expositor Syndrome experience a profound discomfort or anxiety if they perceive a potential for misunderstanding or an unstated implication, feeling an internal pressure to “lay bare” all facets of a topic.

“Note: This is a fictional construct, not a recognized medical or psychological condition.”

Gemini actually said a lot more, but I chose not to elaborate.

This, rather than a delusion of grandeur, is considered the opposite of impostor syndrome because an impostor HIDES their true talented self, whereas an expositor ELABORATES and goes on and on about their knowledge. Until their friends become former friends and stop speaking to them.

But can someone exhibit both expositor syndrome and a delusion of grandeur?

Perhaps such a person—if they exist—can still make positive contributions to society.

Such as the Bredemarket 2800 Medium Writing Service, approximately 2800 to 3200 words that (a) answers the WHY/HOW/WHAT questions about you, (b) advances your GOAL, (c) communicates your BENEFITS, and (d) speaks to your TARGET AUDIENCE.

If you need someone to write roughly 3000 words about your identity/biometric or technology firm, request information at https://bredemarket.com/bredemarket-2800-medium-writing-service/

Bredemarket 2800 Medium Writing Service

Wanna Know a “Why” Secret About Bredemarket’s TPRM Content?

(The picture is only from Imagen 3. I’ve been using it since January, as you will see.)

Here’s a “why” question: why does Bredemarket write the things it writes about?

Several reasons:

  • To promote Bredemarket’s services so that you meet with me and buy them.
  • To educate about Bredemarket’s target industries of identity/biometrics, technology, and Inland Empire business.
  • To dive into specific topics that interest me, such as deepfakes, HiveLLM, identity assurance levels, IMEI uniqueness, and Leonardo Garcia Venegas (the guy with the REAL ID that was real).
  • Because I feel like it.

And then there are really specific reasons such as this one.

In late January I first wrote about third-party risk management (TPRM) and have continued to do so since.

Why?

TPRM firm 1

Because at that time, a TPRM firm had a need for content marketing and product marketing services, and Bredemarket started consulting for the firm.

I was very busy for 2 1/2 months, and the firm was happy with my work. And I got to dive into TPRM issues in great detail:

  • The incredibly large number of third parties that a vendor deals with…possibly numbering into the hundreds. If hundreds of third parties have YOUR data, and just ONE of those third parties is breached, bad things can happen.
  • The delicate balance between automated and manual work. News flash: if you look at my prior employers, you will see that I’ve dealt with this issue for over 30 years.
  • Organizational process maturity. News flash: I used to work for Motorola.
  • All the NIST standards related to TPRM, including NIST’s discussion of FARM (Frame, Assess, Respond, and Monitor). News flash: I’ve known NIST standards for many years.
  • Other relevant standards such as SOC 2. News flash: identity verification firms deal with SOC 2 also.
  • Fourth-party, fifth-party, and other risks. News flash: anyone that was around when AIDS emerged already knows about nth-party risk.

But for internal reasons that I can’t disclose (NDA, you know), the firm had to end my contract.

Never mind, I thought. I had amassed an incredible 75 days of TPRM experience—or about the same time that it takes for a BAD TPRM vendor to complete an assessment. 

But how could I use this?

TPRM firm 2

Why not put my vast experience to use with another TPRM firm? (Honoring the first firm’s NDA, of course.)

So I applied for a product marketing position with another TPRM firm, highlighting my TPRM consulting experience.

The company decided to move forward with other candidates.

The firm had another product marketing opening, so I applied again.

The company decided to move forward with other candidates.

Even if this company had a third position, I couldn’t apply for it because of its “maximum 2 applications in 60 days” rule.

TPRM firm 3

Luckily for me, another TPRM firm had a product marketing opening. TPRM is active; the identity/biometrics industry isn’t hiring this many product marketers.

  • So I applied on Monday, June 2 and received an email confirmation:
  • And received a detailed email on Tuesday, June 3 outlining the firm’s hiring process.
  • And received a third email on Wednesday, June 4:

“Thank you for your application for the Senior Product Marketing Manager position at REDACTED. We really appreciate your interest in joining our company and we want to thank you for the time and energy you invested in your application to us.

“We received a large number of applications, and after carefully reviewing all of them, unfortunately, we have to inform you that this time we won’t be able to invite you to the next round of our hiring process.

“Due to the high number of applications, we are unfortunately not able to provide individual feedback to your application at this early stage of the process.

“Again, we really appreciated your application and we would welcome you to apply to REDACTED in the future. Be sure to keep up to date with future roles at REDACTED by following us on LinkedIn and our other social channels. 

“We wish you all the best in your job search.”

Unfortunately, I apparently did not have “impressive credentials.” Oh well.

TPRM firm 4?

What now?

If nothing else, I will continue to write about TPRM and the issues I listed above.

Well, if any TPRM firm wants to contract with Bredemarket, schedule a meeting: https://bredemarket.com/cpa/

And if any TPRM firm wants to use my technology experience and hire me as a full-time product marketer, contact my personal LinkedIn account: https://www.linkedin.com/in/jbredehoft

I’m motivated to help your firm succeed, and make your competitors regret passing on me.

Sadly, despite my delusions of grandeur and expositor syndrome (to be addressed in a future Bredemarket blog post), I don’t think any TPRM CMOs are quaking in their boots and fearfully crying, “We missed out on Bredehoft, and now he’s going to work for the enemy and crush us!”

But I could be wrong.