The experts who do NOT recommend letting ChstGPT run your marketing program DO recommend projecting authenticity in your communications.
But some prospects don’t like authenticity because it is too real and not “professional.”
I’ve alluded to the story of a group of people that knew me well. But of that group, only two felt moved to subscribe to the Bredemarket Instagram account. And one of those two subsequently unsubscribed.
Maybe the wildebeests were the problem.
The problem with people knowing you well is that they know you well…and know the wildebeests more than they want to. And when someone is focused on important business information, one wombat may be one wombat too many.
“When a food critic made a reservation, Keller reportedly reached out and asked them not to write a review. Not because he couldn’t take the heat, but because his young chefs weren’t ready for that kind of scrutiny.
“In short: he stepped in to protect them. He gave them cover.”
Zimmerman classified this as a lesson in team leadership, but I also see a business leadership lesson here. And maybe a thin skin, common to many of us.
Most businesses are not fully formed by day one. Bredemarket certainly wasn’t when I started in 2020; I’ll let you know if it ever gets fully formed.
Chef Thomas Keller realized that it would take time for the French Laundry staff to work together well, so when MacKenzie Chung Fegan arrived at the restaurant, he ensured there wouldn’t be a review that evening. (Fegan hadn’t planned one anyway.)
“After New York Times critic Pete Wells wrote an unflattering review in 2016 in which he referenced a mushroom soup as appetizing-looking as ‘bong water,’ Keller and his team have taken to giving critics an uncomfortable ‘gotcha’ gift of soup served in a literal weed-ready bong….”
Imagen 4.
Ceci n’est pas un bang.
But how should business owners and marketers react to a bad review? I admit I’m not that good at this. When someone whom I respect unsubscribed from the Bredemarket Instagram account, I failed to restrain all my disappointment.
Tech CMOs want to move their prospects to act and buy world-changing offerings (products or services) from their firms…and I want to move my tech CMO prospects to act and buy marketing and writing services from Bredemarket. So tech CMOs, I definitely feel your pain. But how can you move your prospects…and how can I move you?
Because my client had a specific problem. The client needed its prospects to understand how its offering could solve nagging prospect problems. Riots. Car thefts. Robberies.
And my client had a specific solution. I can’t reveal the solution without giving the client away, but let’s just say the the solution simultaneously addressed the end customers’ dual needs of speed and accuracy, as well as other end customer concerns.
As for specific results, I confess I don’t know. In this case my client never got back to me and said, “John, case study 3 attracted a prospect that ended up buying an annual contract.” And my primary contact at the client subsequently moved to another firm. But the fact that the client stuck with me for a dozen case studies and some subsequent NIST FRTE analysis work indicates that I did something right.
You see what I did there. Well, as much as I could while preserving my ghostwriter status and my client’s anonymity.
What is your specific problem?
This section of the blog post is specifically addressed to tech CMOs and other marketers. The rest of you can skip this part and watch this entertaining video instead.
Bredemarket has specific solutions depending on whether your needs are short, medium, long, or ongoing. As part of my solution, I begin by asking questions and then iterate the deliverable with you.
The specific results you need? Let’s talk about them.
Now I know I’ve loaded this post with links to previous Bredemarket content that addresses the…um…specific topics in much more detail. Maybe you clicked on the links, or maybe you didn’t. I will find out.
But if you are ready to move forward, this is the one link you need to click. (“Now you tell me, John!”) It lets you set up a meeting with Bredemarket to discuss your specific needs.
“Is this part of a large multi-faceted campaign, like a go-to-market omnichannel effort?”
“Oh, no, nothing like that. Just a message related to the upcoming July 4 holiday.”
“OK. How about if we publish your message six months from now, in late December?”
Um…
I think we can do better than that.
Blogging gives you the perfect vehicle to respond to current events and immediate needs.
Provided you prepare beforehand by answering questions such as these:
Why is this important to the reader?
How will this help my business?
What exactly am I talking about?
Once you answer these and other questions, you can draft your blog post, review it, finalize it, and publish it. All within days…or within hours if it’s critically important.
Because I knew two people (long gone) at Company X, so the company came to mind.
Who runs marketing at Company X?
Because the open position was not an executive position, I searched LinkedIn for the company’s Chief Marketing Officer, or what the cool kids call the CMO. Anyone applying for the open position would want to talk to the CMO.
But I found:
No CMO on LinkedIn.
No Head of Marketing on LinkedIn.
No marketing head on Company X’s About Us page.
CMO-less.
But they’re hiring…a marketing manager.
Normally companies hire a marketing head, then let them build out their team. But in this case, Company X is starting in the middle by hiring a non-executive marketing manager.
Or maybe not.
The CxxO and double duty
There’s a chance that one of the other executives at Company X is wearing the marketing hat, in addition to their other duties.
This isn’t unusual in small startups, after all.
CxxO.
Now this makes it difficult for people outside the company who want to speak to the marketing head.
But who cares if it’s difficult for outsiders?
Yes it makes it hard for a marketing jobseeker to determine who the hiring authority is for an open marketing position.
And yes (because this blog is all about me) it makes it difficult for a product marketing consultant to pitch their services…especially when the two original contacts have left the company.
Making it hard for outsiders is actually GOOD for the company. Pesky outsiders can be pesky, especially if they’re calling at all hours and bumping their emails.
Who runs marketing at Company U?
But what’s happening on the inside of Company X, or at Company U (your company)?
Who determines what the marketing manager is supposed to do?
Who determines if the marketing manager is a success or failure?
From the perspective of Bredemarket, I am much better off when a prospect company has a clear plan of how it can use my content-proposal-analysis services.
Um, how do you know that you will blow the world away?
“Our leader says so. And she knows what she’s talking about. She attended Stanford.”
But is anyone checking your assumptions?
“Of course. All 23 employees…forget I said that number.”
But what about your prospects? What are they saying?
“We know they will love it!”
Did they say they will love it?
“We know they will!”
What if the prospects learn about your stealth product and decide it sucks? And all the years you’ve spent developing in isolation are in vain because of a lack of true customer focus?
“That won’t happen. Our leader knows what she’s talking about. She founded one successful company, and uses that experience to guide us remotely from Texas.”
Who is this leader?
“Elizabeth Holmes. Have you heard of her?”
Elizabeth Holmes picture public domain.
Ending the Isolation
There are potentially valid reasons for entering stealth mode, including protecting trade secrets and keeping the competition away.
But…there is a risk if you also keep the prospects away from your stealth mode operations and fail to engage with them. Who knows—maybe your prospects might have some ideas of what they need, and that information might be good to know. Your unicorn rockstar fearless dear leader may not know EVERYTHING.
If you want to work out a strategy for getting prospects engaged, let me ask you a few questions. Book a free meeting at https://bredemarket.com/cpa/
You can bet that I paid attention to AKings’ latest post after I saw how it began:
“Indiana. The Crossroads of America. A place where colossal semi-trucks roar in from the north, south, east, west, and every conceivable direction in between, like a great migration of diesel-belching wildebeests on their way to deliver vital supplies.”
Bredemarket’s self-promotional content is replete with wildebeests, iguanas, and wombats. Much of this was from an urge to differentiate from those who eat their own dog food. So Bredemarket ate its own iguana food, then its own wildebeest food.
But “wildebeest trucker” is a new one on me.
How do you differentiate your marketing content from that of your competitors?
Or do you eat their dog food?
But goin’ back to Indiana, AKings’ post is a literal tour of the state over a year, including an encounter with angry union members in Kokomo (not that Kokomo). Recommended reading.