As I’ve said before, there may be many different stakeholders for a particular purchase opportunity.
For the purpose of this post I’m going to dramatically simplify the process by saying there are only two stakeholders for any RFP and any proposal responding to said RFP: “business” people, and “technical” people.

- The business people are concerned about the why of the purchase. What pressing need is prompting the business (or government agency) to purchase the product or service? Do the alternatives meet the business need?
- The technical people are concerned about the how of the purchase. Knowing the need, can the alternatives actually do what they say they can do?
Returning to my oft-repeated example of an automated biometric identification system purchase by the city of Ontario, California, let’s look at what the business and technical people want:

- The business people want compliance with purchasing regulations, and superior performance that keeps citizens off the mayor’s back. (As of January 2026, still Paul Leon.)
- The technical people want accurate processing of biometric evidence, proper interfaces to other ABIS systems, implementation of privacy protections, FBI certifications, iBeta or other conformance statements, and all sorts of other…um…minutiae.
So both parties are reading your proposal or other document, looking for these points.
So who is your “target audience” for your proposal?
Both of them.
Whether you’re writing a proposal or a data sheet, make sure that your document addresses the needs of both parties, and that both parties can easily find the information they’re seeking.
If I may take the liberty of stereotyping business and technical users, and if the document in question is a single sheet with printing on front and back, one suggestion is to put the business benefits on the front of the document with pretty pictures that resonate with the readers, and the technical benefits on the back of the document where engineers are accustomed to read the fine print specs.

Or something.
But if both business and technical subject matter experts are involved in the purchase decision, cater to both. You wouldn’t want to write a document solely for the techies when the true decision maker is a person who doesn’t know NFIQ from OFIQ.

