I’ve talked at length about the new Amazon Fresh store in Upland, even before it opened. Now that it’s been open for over a half year, I was wondering how others felt about the store.
The average Yelp review, based upon 51 reviews as of December 18, is about a 3.5, which is good. But what’s interesting is the polarity of the reviews, with 28 5-star reviews and 12 1-star reviews.
You can’t please everybody, but some of the 1-star reviews are interesting.
“very, very few employees at this location are incompetent and have no customer service skills. also no manners or decency.”
I think the reviewer meant “competent,” but hey.
“No matter what time of day I go there, there are always workers blocking the isles with large carts. That makes it impossible to shop.”
Again, “aisles.” But the reviewer noted a common complaint: the store appears to prioritize delivery orders over people coming in-store to shop, and multiple reviewers have noted the rudeness of the workers fulfilling delivery orders.
And apparently the rudeness does not coincide with speed.
“The order wasn’t ready for pickup hours after scheduled”
However, this particular review was written just a few days after the store opened, so some hiccups are expected.
And those who love the store LOVE it.
“Nice clean store. Cheap prices. The dash cart is awesome. Very helpful employees.”
And
“The store is clean, spacious, and very easy to navigate. Shopping here is simple and enjoyable. The staff is friendly and ready to help, which made the experience even better.”
So it appears that experiences can vary anywhere. Hopefully this store will last longer than the La Verne one.
Bredemarket 