Don’t Miss the Boat

Bredemarket helps identity/biometric firms.

  • Finger, face, iris, voice, DNA, ID documents, geolocation, and even knowledge.
  • Content-Proposal-Analysis. (Bredemarket’s “CPA.”)

Don’t miss the boat.

Augment your team with Bredemarket.

Find out more.

Don’t miss the boat.

Contraction

While the words “consolidation” and “contraction” have a similar sound and are often linked, they are actually two separate conditions, as you can see in the identity/biometric industry.

  • Consolidation occurs when separate entities become one. Ping Identity and ForgeRock (Ping Identity). Sagem Morpho and Motorola’s Biometric Business Unit (MorphoTrak). Digital Biometrics and Identix and Viisage and Visionics and Iridian and ComnetiX and don’t forget the ID part of Digimarc and many others (L-1 Identity Solutions).
  • Contraction occurs when an existing entity becomes smaller. Hikvision’s reported layoff of 1,000 employees is a recent and relevant example.

“Ah, but Hikvision is a special case,” you may be saying. “They’re linked to human rights abuses and sanctioned by Western governments. Many identity/biometric players are not sanctioned.”

But I’m not hearing loud celebrations from these other firms.

I’ve privately heard three separate stories, one of which I just heard on Monday, involving major identity/biometric companies. All three stories involve firms that are not sanctioned. In all three cases the firms perform major business with Western governments. And all three stories involve contraction which would have been unthinkable a mere five years ago.

Not too long ago I compiled a list of four significant events that positively impacted the identity/biometric industry. That list included 9/11, the Boston Marathon bombings, Apple’s Touch ID, and COVID.

I’m starting to wonder whether that last event was, in the long term, a net positive or a net negative.

(Tumbleweed image public domain)

Knowledge Ain’t Dead

Do you believe in intentional ignorance, stupidity, and idiocy?

Let me put it another way:

Do you believe in the “death of passwords”?

The rationale behind the decades-long death of passwords movement is that passwords do not provide 99.99999% security, therefore NO ONE should EVER EVER EVER use a password, or ANY other form of knowledge (PIN, first pet, what a traffic light looks like, college GPA, favorite RGB value).

I have a different view.

Knowledge CAN be part of a robust multi-factor identity verification or authentication solution.

Just like biometrics CAN be part of a robust multi-factor identity verification or authentication solution. Oh, you think biometrics should be the SOLE (geddit?) factor? I hate to break this to you, but biometrics do not provide 99.99999% security either.

And for the simpler use cases (such as garage sale money boxes), knowledge-based authentication such as a combination lock is a viable security system.

Don’t rely on passwords alone…

…but don’t completely ban them either. Knowledge ain’t dead.

Because advocating for the death of the password is as stupid as advocating for the death of the bicycle.

Make sure your bicycle has a wheel, spokes, seat, and drink holder, and don’t use any of the last six bicycles you previously used. By Havang(nl) – Public Domain, https://commons.wikimedia.org/w/index.php?curid=2327525

(Executioner image CC BY-SA 3.0)

Zip Code: The Factor of Disqualification

Not enough attention is paid to the critical importance of zip codes for U.S. tech product marketing job applicants. Identity experts know that geolocation can serve as one of the five factors of authentication. But geolocation (via zip code) can also serve as a factor of disqualification.

This video doesn’t directly have to do with Bredemarket—my clients ARE remote-friendly—but since it involves my status as a biometric product marketing expert I thought I’d share it here.

For more detail, see my LinkedIn post from earlier this morning.

Zip code (from a “91” person).

Why Silas Phelps is an Inconsequential Character in “Huckleberry Finn”

My last post included a fake press release with a fake quote from a fake CEO named Silas Phelps.

Some of you may have recognized the name. I’ll explain who Silas Phelps is, why he’s inconsequential, how his story (well, not HIS story) relates to a piece of music I shared in my last post…and what this all means for marketing writers.

A 19th century novel

For the rest of you, Phelps is a character who first appears in Chapter 31 of “The Adventures of Huckleberry Finn,” set in the antebellum era.

The title character has been traveling with a runaway slave named Jim, who has disappeared. When Huck went to look for him, he learned that Jim had been captured. Here is Huck in his own voice (he is the narrator of the novel):

Pretty soon I went out on the road, trying to think what I better do, and I run across a boy walking, and asked him if he’d seen a strange [REDACTED] dressed so and so, and he says:

“Yes.”

“Whereabouts?” says I.

“Down to Silas Phelps’ place, two mile below here. He’s a runaway [REDACTED], and they’ve got him.

The reader eventually meets Silas Phelps, and his family, and his extended family. But they are relatively minor in the story, as Huck continues “trying to think what I better do.”

Because Huck knows that in the eyes of society, he is a terrible scoundrel.

And at last, when it hit me all of a sudden that here was the plain hand of Providence slapping me in the face and letting me know my wickedness was being watched all the time from up there in heaven, whilst I was stealing a poor old woman’s [REDACTED] that hadn’t ever done me no harm, and now was showing me there’s One that’s always on the lookout, and ain’t a-going to allow no such miserable doings to go only just so fur and no further, I most dropped in my tracks I was so scared. 

Huck knows what he SHOULD do…but he doesn’t. Well, he STARTS to write a letter up north to let Jim’s owner know where he was…but then he looks at the paper.

It was a close place. I took it up, and held it in my hand. I was a-trembling, because I’d got to decide, forever, betwixt two things, and I knowed it. I studied a minute, sort of holding my breath, and then says to myself:

“All right, then, I’ll go to hell”—and tore it up.

And this is the end of the book, but not the end of the story.

  • Clemens still had to wrap up all the loose ends of the story, and introduce some new ones (when Huck Finn finally meets Silas Phelps, he has to adopt the name “Tom Sawyer”), but it’s all inconsequential.
  • I think I can give the ending away after over a century, but it turns out that Jim was already a free man, having been freed in Miss Watson’s will.
  • And Huck was also free, because his tormenting father was dead (something Jim knew all along but kept from Huck at the time). Compared to these revelations, Silas Phelps’ story was truly inconsequential.

Huckleberry Finn’s declaration of what is right is central to the novel. While it was written years after the Civil War had ended, in some sense the Civil War has never ended.

To see another view of this pivotal statement in the novel, read this June 19, 2020 (geddit?) Facebook post by Brad Paisley.

A 21st century electronic song

The idea of a story reaching its climax long before its end stuck with me back when I wrote “For a Meaningful Apocryphal Animation” for the 2017 Ontario Emperor album “Drains to Ocean.”

“Drains to Ocean” album cover. https://ontarioemperor.bandcamp.com/album/drains-to-ocean.

The song, by the way, is about those fake inspirational stories. For example, if someone wrote up the story about the hiring manager who made a bunch of job applicants wait all day and hired the only one who stuck it out. These stories are never attributed to a reliable source, and in most cases they were probably made up. But someone is bound to take the fake story and put it to soothing music and create a video and get a lot of clicks. “For a Meaningful Apocryphal Animation” was meant to go with one of those fake stories, but I haven’t gotten around to writing the story yet.

And there’s also something musically going on.

When I wrote the song, I channeled my inward Samuel Clemens. Because Ontario Emperor is to music what Mark Twain is to literature. (Well, that’s what the marketing flack would say.)

If you examine the piece, it’s four minutes and thirty-five seconds long.

Which is almost two minutes longer than it should be.

By the time you get to the three percussive snaps at about the 2:40 mark, the piece is pretty much done.

Sure, it goes on for nearly two more minutes, and I play around with the melody for a bit, and I include the greatest musical fade in 21st century music (so the marketing flack says), but I’ve said all that I wanted to say.

Well, at least until the next song on the album, “Climbing.”

The 21st century marketing writer

But let’s return to text. Not novels, but marketing text.

When you write marketing text, you have one key point that you want to make.

  • Some marketing “experts” say that you need to make the point in the beginning.
  • Other “experts” say you need to save the point until the end.
  • None of the “experts” say that your key point should be in the middle.

I don’t really care. If you want to make your point in the middle, using the preceding text to lead up to it, and using the following text to dispose of any other stuff, that’s fine with me.

Just make the point.

Tim Conway (Sr.), as repeatedly played during Jim Healy’s old radio show. Sourced from the Jim Healy Tribute Site.

Dare to Incorporate Authentic Quotes in Press Releases

Initialism

I have been amused by press releases for many years.

You’re reading along in the press release and then you get to a quote from an executive with the company issuing the press release.

“MegaCorp’s new best-of-breed revolutionary platform will increase artificial intelligence synergies and optimize blockchain outcomes,” said Silas Phelps, Chief Executive Officer and Strategist at MegaCorp. “Did I mention pickleball?” he added.

Sometimes the executive has even read the quote before publication. Or maybe not. Because in most cases the quote was written by someone else.

Inner Stall

“Drains to Ocean” album cover. https://ontarioemperor.bandcamp.com/album/drains-to-ocean.

I was amused by this practice so much that when I wrote a press release for a side project of mine in 2017, I called out the practice.

The marketing flack who is pretending to speak for Ontario Emperor put some new words in his mouth for this release. “Yes, I am self-proclaiming this to be the greatest electronic album ever,” stated Ontario. “And in all honesty, the songs are more developed than the ones on my previous releases. Each of the twelve songs evokes a particular mood, although I will leave it to the listener to determine what these moods may be.”

Empoprises’ John E. Bredehoft also had some words put into his mouth. “Our experience with Bandcamp has been very fruitful,” Bredehoft supposedly said. “We look forward to expanding our relationship with Bandcamp in the future.”

As an aside, the Ontario Emperor electronic album “Drains to Ocean” is still available for purchase ($8 “or more”) at https://ontarioemperor.bandcamp.com/album/drains-to-ocean. Or you can save yourself some money and listen to one of the songs, “For a Meaningful Apocryphal Animation,” for FREE by scrolling to the bottom of Bredemarket’s “Information” page. (And to the bottom of this post.)

One more aside that may be of interest to a few of you: the drain pictured above is a few buildings west of IDEMIA’s LaPalma office in Anaheim Hills.

But years later, the whole thing became less of a joke.

Climbing

Madison Square Garden News Release 1974. Arnold wasn’t quoted. It wasn’t like he was an important government official or a wildly popular movie star or anything. – RMY Auctions, Public Domain, https://commons.wikimedia.org/w/index.php?curid=104969591.

Why?

Because one of Bredemarket’s clients required a draft press release, and I wrote the first draft, including quotes from “Executive X.”

Now I didn’t make these quotes up out of whole cloth, taking them from an internal client document.

But Executive X thought they were a little off, so the executive, myself, and a third person got together to hammer out a new quote that was more in line with something Executive X would say.

And I’m glad we did. Even though the vast majority of people who read the press release never knew Executive X, those who did know the executive would be pleased with the quote. Hopefully it sounded somewhat more authentic than the usual run-of-the-mill quotes found in press releases.

I stubbornly think that readers will reward authenticity someday. At least the good readers will.

But I failed in one respect. I didn’t create an apocryphal animation to go with the quote. But that’s a topic for another time.

Friction is Bad

Some time ago I read a story (which may or may not have been true) about an employer who called multiple job applicants to the office for a morning interview. As time passed and the employer didn’t interview anyone, some of the applicants got tired of waiting and left. At the end of the day, only one applicant remained. That applicant got the job.

  • The person who told the story thought that it demonstrated that perseverance pays off.
  • Most of the readers thought that it demonstrated that the employer was a jerk and that the work environment was probably toxic.

If this were to happen in real life, the employer would paradoxically lose out on the BEST candidates who had better things to do than sit around an office all day.

Why?

Because people avoid friction. If job applicants can obtain jobs without playing silly games, they will.

Friction is bad.

Waiting room in an airport.
Waiting room image by User:Mattes – Own work, Public Domain, https://commons.wikimedia.org/w/index.php?curid=1732601.

The evolution of fingerprint capture

When I started in the biometric industry 30 years ago, many police agencies were capturing fingerprints by putting ink on a person’s fingers and rolling/slapping the prints on a card.

That was messy and time-consuming, so companies like Digital Biometrics and Identix developed “livescan” devices, which did not require ANY ink and which let police agencies capture fingerprints by rolling/slapping the prints on a glass platen. This process could require a minute or two for the livescan operator to capture all fourteen images.

That’s a long time.

As I’ve previously noted, it was TOO long for some people in the federal government, who began asking in 2004 if technology could capture a complete set of fingerprints in 15 seconds.

20 years later, we can capture fingerprints (at least 8 of them) in a couple of seconds.

How?

By avoiding friction. Rather than forcing people to place their fingerprints on a card or a platen, “contactless” technology lets the “wave” (or “fly”) their fingers over a capture device, or hold their fingerprints in front of a smartphone camera.

Friction is bad.

The sound of silence

Despite what lyricists say, silence is NOT your old friend.

When a prospect wants to find out about your biometric solution, how does silence help you?

Let’s say that a prospect hears that MegaCorp offers a biometric solution, but MegaCorp’s blog and social media haven’t posted anything lately.

What are the chances that the prospect will search far and wide to find out about MegaCorp’s biometric solution?

Actually, the chances are better that the prospect won’t search at all, and will turn to the competitors who are NOT silent.

Blogging benefits: 55% more website visitors, 67% more leads, 13x more likely to enjoy positive ROI, 92% acquire customers.

Are you going to look for the information that is easily available, or the information that is hard to obtain?

Friction is bad.

Eating my own wildebeest food

I’m trying to reduce friction in Bredemarket’s own practices.

While I still use landing pages for some thing that require further explanation for some prospects, I’m trying to avoid them in some instances.

I’m working on a marketing campaign for a client, and my first “draft 0.5” of the campaign was loaded with friction.

  • The prospect had to open an email.
  • In the email, the prospect had to click on a landing page.
  • On the landing page, the prospect had to fill out a form to book a meeting.

Huge numbers of people drop out of the process at every step. So why not eliminate a step, and let the prospect book a meeting in a form embedded in the email?

Friction is bad.

And I’m applying this same principle to this post.

If your identity/biometric firm is desperate for content to convert prospects into paying customers, why don’t you schedule a free 30-minute meeting with Bredemarket to discuss your needs and what I can offer?

Incidentally, while I often repurpose blog content on Bredemarket’s social media channels, this post WON’T be one of them. I can’t embed a Calendly form into an Instagram or LinkedIn post.

And I can’t embed YouTube videos either.

From https://www.youtube.com/watch?v=nkUOACGtGfA.