Did you hear about the secret recording about Campbell’s Soup?
“I don’t want to eat a…piece of chicken that came from a 3D printer, do you?”
Well, soup is good food, and Martin Bally is now unemployed.
“After a review, we believe the voice on the recording is in fact Martin Bally. The comments were vulgar, offensive and false, and we apologize for the hurt they have caused. This behavior does not reflect our values and the culture of our company, and we will not tolerate that kind of language under any circumstances. As of November 25, Mr. Bally is no longer employed by the company.“
I’ve never written a formal brand guide for Bredemarket, but I probably should. Not that outside agencies are citing the Bredemarket brand or the proper use of a wildebeest, but I probably should provide helpful consistency hints. (No “Brede Market,” people.)
But larger organizations obviously have brand guides and enforce them.
Including the United States Department of War.
Note that I said Department of War, not the Department of Defense. There is an official “DOW Brand Guide” posted on the Department of War website. And as we’ll see in a minute, it’s important to note that this is on the Department’s website.
The DOW Brand Guide and Mission Statement
A government agency needs to brand just like private agencies. Here are the opening overview of the DOW Brand Guide:
The Department of War Brand Guide was developed to ensure a shared visual experience that reinforces DOW’s identity and core priorities.
The foundation of the department’s brand is the DOW Mission Statement:
The Department of War provides the military forces needed to deter war and ensure our nation’s security.
Without getting into the politics and showmanship of the whole thing, let’s note that the Department has a critical need to communicate its mission. And that’s what it has done here.
Use of Name
I’m not going to cover the entire DOW Brand Guide, which is like any other brand guide with logos and colors and stuff. The picture illustrating this post is the “dark stacked” logo.
But considering the background of the Deparrtment renaming, I do want to concentrate on the name itself, from the “Use of Name” section of the DOW Brand Guide.
In Executive Order 14347, issued Sept. 5, 2025, President Donald J. Trump directed the U.S. Department of Defense “be known as the Department of War,” a secondary title for this cabinet-level department. The order permits the use of this secondary title for official correspondence, public communications and ceremonial contexts within the executive branch.
How many of you caught a particular word that was repeated in that paragraph? The word that caught my eye is “secondary.” So for all this ballyhoo, apparently we can still use the D-word “Defense.” In fact, if you look at the tags to this post, I continue to use the tag “department of defense.” I may have to change it later. The people in the Department have guns and can be very persuasive. More persuasive than the cartographers who don’t want us to use the M-word “Mexico” when referring to a body of water south of Texas and west of Florida.
The “Use of Name” section continues.
Use “War Department” in most cases on first reference, reserving “Department of War” for quoted matter, or situations that require that level of formality.
But that isn’t the part that interested me. When you talk about government agencies, no one cares about the name. They care about…the ACRONYM.
The correct acronym for “War Department” as used on the War.gov flagship website, which uses the AP Style as standard, is “DOW” with an uppercase “O” in the center; use on second reference after “War Department” or when the standalone acronym suffices depending upon use. Do NOT use “DoW.”
Which goes to show you that even military officials cower before style guide enforcers.
Except…
Use of Name, Part Two
The “Use of Name” section continues with one more paragraph.
The correct acronym for “War Department” in official written department communications, including but not limited to news releases, speeches, transcripts etc., including those published on War.gov, is “DoW” with a lowercase “o”, Do NOT use “DOW” in these types of products.
Talented editors can parse this, but the rest of us need to think through this a bit.
A style guide on War.gov is referred to as a “DOW” style guide.
But a news release that’s published on War.gov refers to “DoW.”
But what if the Associated Press (which presumably follows the AP Style) refers to a news release that is posted on War.gov? Does the writer use “DOW” or “DoW”?
What is a drug? Here’s what the U.S. Food and Drug Administration said to Ancestral Supplements in April 2025.
“This letter is to advise you that the U.S. Food and Drug Administration (FDA) reviewed your website at http://ancestralsupplements.com in March 2025 and has found that you take orders there for Ancestral Grassfed Beef Thyroid. Various claims and statements made on your website and/or in other labeling establish that this product is a drug as defined in 21 U.S.C. § 321(g)(1)(B) because it is intended for the treatment, cure, mitigation, or prevention of disease. For example, your website recommends or suggests the use of Ancestral Grassfed Beef Thyroid to treat or prevent hypothyroidism and Grave’s disease. As explained further below, the introduction of this product into interstate commerce for such uses violates the Federal Food, Drug, and Cosmetic Act.”
Marketers are driven to accentuate the positive about their companies. Perhaps the company has a charismatic founder who repeatedly emphasizes how “insanely great” his company is and who talked about “bozos.” (Yeah, there was a guy who did both of those.)
And since marketers are often mandated to create both external and internal sales enablement content, their view of their own company and their own product is colored.
But if you ONLY pay attention to your positive story, you’re half blind.
You miss what your competitors are telling their prospects about you.
You miss what your departed customers are saying about you.
So ideally you should intentionally (and privately) seek the negative things that are said about your company.
One quick way to do this is to take advantage of answer engine optimization and ask a generative AI search engine what it thinks are the negatives about your company.
(I did this several years ago, when generative AI was in its infancy, and encountered some false statements about a company. So what did I do? Create corrective content that negated these negative statements. But I digress.)
I should demonstrate this with an example. But I shouldn’t ask about any of my former employers or former consulting clients. What’s a safe company that I can research and minimize the trouble I’d get into?
Google Gemini prompt: “What factors contribute to Bredemarket’s negative reputation?”
OK, this may get me in a little trouble, but it could be a lot worse if I targeted a larger company.
Anyway, I fed this prompt to Google Gemini, which identified two factors.
The first factor was “Indirect Backlash from Controversial Blog Content.” Google cited this post as an example, warning that I could get in trouble for expressing a “minority opinion.” That opinion? That changing the name of the Association of Proposal Management Professionals (APMP) to the Association of Winning Business Professionals (AWBP) was a GOOD thing. As it turn out, the APMP reversed the rebrand, so my opinion was definitely not popular in the long run.
But I’d rather focus on Google’s second factor, which I will reproduce in full.
2. General Reputation Factors (Lack of Public Reviews)
As a small-scale, expert-driven consulting/content service, Bredemarket’s reputation is likely not governed by major public review platforms like Yelp or Google Reviews in the same way a consumer business is. The absence of traditional positive or negative reviews means its reputation is less solidified publicly.
In general, factors that could negatively affect the reputation of any small consulting firm, which may apply to Bredemarket if not explicitly disproven, include:
Limited Public Visibility: If the brand is not widely known outside of a niche (proposal writing, identity/biometrics), a lack of positive brand presence can make it appear less credible than larger competitors.
Visual or Digital Identity: For a business-to-business (B2B) content provider, a website with a “neglected and too generic visual identity” could potentially undermine professionalism, although no evidence suggests this is the case for Bredemarket specifically.
Reliance on a Single Voice: As the service is heavily identified with the founder, John E. Bredehoft, any professional disagreement with his published opinions could be mistakenly interpreted as dissatisfaction with the entire “Bredemarket” service.
As you can see from reading the answer, Google didn’t really know a lot about Bredemarket…because of my LIMITED PUBLIC VISIBILITY.
AI from Google Gemini.
It didn’t really know Bredemarket’s VISUAL OR DIGITAL IDENTITY, and therefore couldn’t evaluate whether my wildebeest-infused graphics made up for the rather generic nature of my website. (Or whether the wildebeests and iguanas and the like are actually a detriment.)
AI from Google Gemini.
As for the last part, RELIANCE ON A SINGLE VOICE (Bredebot doesn’t count), that is pretty much unavoidable.
So in my analysis of what creates a negative reputation for my own company Bredemarket, the primary issue is my limited public visibility, or as marketers say limited awareness. Or, taking a word I’ve used in other contexts, the market’s indifference toward Bredemarket.
Sure I’m visible in some very specific niches (try an AEO search for “biometric product marketing expert” some time), but it’s not like the entire biometric industry or the entire city of Ontario, California is constantly talking about Bredmarket.
I need to step that awareness up by several orders of magnitude.
AI from Google Gemini.
Preferably not though public nudity. That would not be a positive. (Google Gemini wouldn’t even generate a picture of this, even with strategic placement of the “Bredemarket” sign. Good for them.)
I am a fan of song mashups…when they’re done right. Such as Mike Jones vs. the Cure in “Mr. Jones in a Forest.” Or a recent discovery of mine, Blondie vs. the Doors in “Rapture Riders.”
At their best, song mashups attract the hungry people for each component song and bring them together to appreciate the whole.
And in this case there IS a lesson for B2B marketing. While most marketers prefer emphasizing a single uncluttered message, a well-structured marketing mashup can be powerful. Take Tide and Bud Light.
By the way, I’m also a fan of shreds, such as “I Get Around.” But I haven’t found a B2B marketing lesson in shreds yet.
I’ve been interested in brand archetypes for years. You’ll recall my first post on the topic, after which I used Kaye Putnam’s quiz to determine my archetypes: primarily Sage, with some others.
Sage, Explorer, Royalty, Entertainer.
This morning I attended a webinar, sponsored by Verizon and under the auspices of SCORE and BizHuub, on the topic of budget-friendly branding. It was presented by Warrick and Takicha Roundtree.
After some preliminary discussions, the Roundtrees focused on the topic of the 12 brand archetypes. They then encouraged us to explore our brand archetypes, with the help of our favorite generative AI tool.
The first prompt, and the response
I am Bredemarket. I offer marketing and writing services (content, proposal, analysis) to identity, biometrics, and technology firms. I sell these services to marketing leaders at these firms. Give me a list of psychographic characteristics of my most likely buyer.
Here is a list of psychographic characteristics of your most likely buyer, the marketing leader at an identity, biometrics, or technology firm. These characteristics go beyond simple demographics and aim to uncover their motivations, challenges, and attitudes.
Core Motivations and Goals
Career-Driven and Results-Oriented: They are primarily motivated by professional success. They need to demonstrate a positive ROI on their marketing budget and show tangible results in the form of lead generation, increased brand awareness, or successful product launches.
Aspirational: They want to be seen as innovative and forward-thinking within their company and the industry. They are looking for solutions that will help them gain a competitive edge and establish their firm as a leader in its field.
Driven by Urgency: They are often facing deadlines and a “need it yesterday” mentality. They have projects to complete, campaigns to launch, and are looking for a reliable partner who can jump in and deliver high-quality work quickly and efficiently.
Seeking Strategic Partnership: While they need a service provider, they are really looking for a partner who can provide fresh, objective insights and strategic thinking. They value an external perspective that isn’t clouded by internal biases or politics.
Challenges and Pain Points
Overwhelmed and Under-Resourced: They are likely managing a lean team and a multitude of responsibilities, from content creation to campaign management and analytics. They may not have the in-house expertise or bandwidth for every project, especially specialized ones like proposal writing or complex analysis.
Need for Specialized Expertise: They are acutely aware that their firm’s technology is complex and niche. They need a writer and marketer who can understand the technical nuances of identity and biometrics and translate them into compelling, clear, and trustworthy content for a B2B audience.
Information and Privacy Concerns: The identity and biometrics space is sensitive. They are concerned with navigating complex issues like data privacy regulations, ethical considerations, and public perception. They need content that addresses these concerns and builds trust with their audience.
Difficulty Demonstrating Value: They struggle to effectively communicate the value of their complex, often-invisible, technology to different stakeholders, from technical users to C-suite executives.
Attitudes and Behaviors
Risk-Averse (to a point): While they want to innovate, they are also responsible for their budget and brand reputation. They will seek out a provider with a proven track record, relevant case studies, and a clear understanding of their industry.
Values Efficiency: They appreciate a streamlined, no-fuss process. They don’t have time for extensive hand-holding or for a provider who needs a lot of training on the basics of their industry.
Prefers a Collaborative Approach: They don’t want to simply hand over a task. They want a partner who will engage in a dialogue, provide strategic recommendations, and work with their team to achieve a shared vision.
Values Trust and Reliability: Given the sensitive nature of their business, they need to feel completely confident that their partner is stable, consistent, and committed to the project. They value a partner who is responsive and transparent in their operations.
The second prompt, and the response
Which of the 12 brand archetypes would appeal to my customers?
Based on the psychographic characteristics of your target customer—the marketing leader at a technology, biometrics, or identity firm—several brand archetypes would likely resonate most strongly.
The key is to choose an archetype that speaks to their professional motivations, pain points, and desire for a strategic, trustworthy partner.
Here are the most relevant archetypes for Bredemarket:
1. The Sage
Why it works: This is the most natural fit. The Sage is the expert, the thought leader, and the trusted advisor. Your customers are seeking knowledge, analysis, and strategic insights. They don’t just want content written; they want content that is well-researched, accurate, and authoritative.
How to embody it:
Focus on data-driven insights and analysis.
Create content that educates and informs, such as white papers, in-depth reports, and industry analysis.
Position yourself as an expert who understands the complex nuances of their industry, not just a content mill.
Your tone should be knowledgeable, wise, and credible.
2. The Creator
Why it works: Your services are inherently creative. You are creating content, proposals, and narratives from scratch. Marketing leaders at tech firms are looking for someone who can translate complex technical information into compelling, engaging stories that resonate with their audience.
How to embody it:
Showcase your ability to build something from nothing—a strong narrative, a winning proposal, or a memorable campaign.
Use a portfolio to highlight diverse, imaginative work you’ve done for other clients.
Emphasize your process, from ideation to final execution.
Your messaging should focus on innovation, originality, and the power of well-crafted communication.
3. The Hero
Why it works: This archetype addresses your customer’s pain points directly. They are heroes within their own companies, tasked with generating leads and demonstrating ROI. You, as Bredemarket, can be their sidekick or a “hero for hire” who helps them conquer their challenges.
How to embody it:
Frame your services as a solution to their problems. Instead of “We write proposals,” say “We write proposals that help you win bids.”
Use success stories and testimonials that highlight how you helped a client overcome a major challenge (e.g., “Helped Company X generate 50% more leads with a new content strategy”).
Your tone should be confident, courageous, and results-oriented.
Secondary, Supporting Archetype: The Ruler
Why it works: While this may not be your primary archetype, it’s a good supporting one. Marketing leaders are often in a position of power and authority. By positioning yourself as a professional and organized partner, you align with their desire for order and control.
How to embody it:
Emphasize your clear processes, reliability, and project management skills.
Communicate with precision and confidence, demonstrating your command of the subject matter and the project.
Show that you bring order to the chaos of their marketing needs.
Summary & Recommendation
For Bredemarket, the Sage and Creator are your strongest primary archetypes.
Sage establishes your expertise and credibility, which is paramount in a technical field.
Creator highlights your specific skill set and ability to build compelling narratives.
You can then use the Hero archetype to frame your marketing messages around the problems you solve, and the Ruler to reassure potential clients about your professionalism and reliability.
By combining these, you can craft a brand identity that is both intelligent and innovative, while also being trustworthy and empowering for your target customer.
What I need to do
So what have I learned from the Roundtrees’ prompts and Google Gemini’s responses?
I need to analyze the rest of the two responses and perhaps make some changes in direction in my self-promotional content. After all, Google never lies.
In truth, why is Google happy that I’m ignoring its marketing advice?
“The new Sophos logo nods to our history, but it’s reimagined with a shield that represents our defense against cyberattacks. Inside that shield lives the dual strength of Sophos: AI-native technology and world-class human expertise. Together, they create unmatched defense that adapts as fast as threats evolve.”
Oh, and the consultation:
“Our partners are core to our success, and their feedback on the rebrand has been energizing…”
My bet is that Sophos will not have to withdraw this logo, like another logo change that was recently reversed.
But I guess that isn’t “relevant,” so the company unveiled a new logo.
Without.
As someone noted on social media, the new logo removes the barrel and the…well, I shouldn’t go there.
So how did this attempt at relevancy play? According to CBS News, not well.
“Shares of Cracker Barrel fell as much as $8.74, or almost 15%, in Thursday trading, shaving as much as $194.6 million from the company’s market value. The stock regained some ground in early afternoon trading, with shares down $8.19, or 13.9%, to $50.84.”
You’ve probably heard me rant about companies that fail to differentiate.
But what’s worse are the companies that have clear differentiation, but then dump it to be just like everybody else.
Take Cracker Barrel.
Changing the look and feel
Despite their manufactured nature, they clearly present themselves as a place with an old-time retro feel.
Their menu pays homage to Southern cooking, even if you’re eating at a Cracker Barrel in California or Connecticut.
The store features country music, Moon Pies, and records…sorry, vinyl.
Even the walls are covered with decorations that reflect the past. In California, that means citrus crates, plus farming implements and sepia-toned pictures.
“The Tennessee-based company, known as much for its tchochkes as its Southern fixins’ like chicken fried steak and grits, has tossed the kitsch that drew generations of diners in favor of booths and crisp white walls.”
A move which gives the New York Post to describe the new look as “sterile.” A good word in healthcare, and maybe a good word in a restaurant kitchen, but not in the dining room.
So why do it? Because:
“CEO Julie Felss Masino admitted the chain is ‘just not as relevant’ as it used to be.”
Ah, RELEVANT. If you maintain a retro look that your competitors don’t have, you’re not relevant.
But what will Cracker Barrels become with white walls, no rocking chairs, and no Burma Shave signs?
Yawn.
A fast (food) lesson
McDonald’s learned about customer indifference the hard way. Throwing the old look into the dumpster doesn’t please people.
Years ago when I was growing up, McDonald’s was easily identifiable by its huge golden arches on the red and white striped buildings.
McDonald’s, Downey, California. Photo by Bryan Hong (Brybry26) • CC BY-SA 2.5.
But then McDonald’s decided that the 1950s-1960s look was no longer relevant and shifted to square brown buildings straight from an industrial park.
But today?
McDonald’s is making its customers happy by building huge restaurants with huge golden arches again. One is being built in my local area in Upland at Foothill and Benson. You may know Foothill Boulevard as Route 66. There are two existing golden arches restaurants on Foothill near Euclid in Upland and near Archibald in Rancho Cucamonga.
How are you differentiated?
So what happens in 2035 when some old man is telling his grandkids how cool Cracker Barrels USED to be?
You’ll have a new CEO ordering the high-traffic restaurants to cover the walls with farming implements again.
And maybe your technology company is in a similar state, sounding just the same as everyone else.
Ask yourself WHY your company is great and your competitors suck.
I’ve told portions of this story at least twice before, but not all of it. Here is my February 2021 description:
“You’ve heard the saying about eating your own dog food. That statement bored me, so I started talking about eating your own iguana food. Eventually I tired of iguanas and pivoted to wildebeests.”
The wildebeest.
Even though the wildebeest has become Bredemarket’s primary animal, the iguana still hangs around, usually playing the role of a bad hombre.
The iguana.
Some time after that the wombat started to appear, primarily to do things that the wildebeest found difficult because of his anatomy.
The wombat.
So the wildebeest, wombat, and iguana let Bredemarket brand itself a little differently than the myriad of firms that pride themselves on eating their own dog food.
Bredemarket 