In 2021, I wrote a series of posts on the topic of communicating benefits, not features, to identity customers. The first post in the series is here; click at the top of the post to view the other three parts. (And yes, it was originally supposed to be a three-part series, until I wrote a fourth part on a company’s distinct voice.)
But if you don’t want to wade through four Bredemarket posts, just wade through the following two words:
So what?
But if that’s too short for you, I plunged into the Google NotebookLM world and repurposed the four posts as three separate pieces of content: an infographic, a podcast, and a video.
The benefits over features infographic, “Winning the Identity Customer”
I’ve never created a NotebookLM infographic before, so I was interested in seeing how this would turn out.
It’s busy, but ALL infographics are busy. And I like how it visualizes the response-time differences between rapid DNA, biometrics, and computer aided dispatch, where “real time” can mean very different things.
We on the AFIS side learned this the hard way when we introduced ourselves to our new colleagues.
“Hi, SCC folks, welcome to Printrak. You’re joining a company that sells REAL TIME AFIS that delivers results within one minute! Aren’t you impressed?”
The ex-SCC people responded, gently disabusing us of our pretensions to speed.
“Hello, new corporate overlords. We provide computer aided dispatch systems that send police, fire, and medical personnel to crime scenes and emergency sites as soon as possible. If our CAD systems took AN ENTIRE MINUTE to dispatch personnel, PEOPLE WOULD DIE. We use really powerful computers to get personnel dispatched in a second. Enjoy your real time AFIS…amateurs.”
So the company Printrak learned that it needed separate benefit statements, depending upon the product line the company was promoting at any given time. The CAD customers received one set of benefit statements, while the AFIS customers received a separate set.
Because there are different benefits for different “hungry people.”
The benefits over features podcast, “Sell the Outcome, Not the Math”
Unlike infographics, I’ve created multiple NotebookLM podcasts over the years. If you’re not familiar with NotebookLM podcasts, they have two distinct…um…features.
- The podcasts feature a male and female speaker chatting with each other about the subject matter.
- The podcasts are relentlessly positive. If you are feeling down in the dumps, upload your resume to NotebookLM and have the two speakers talking about how wonderful you are.
Anyway, here’s how the two speakers treated my source material.
The benefits over features video, “Stop Selling Features”
Again, I’ve created multiple NotebookLM videos, such as this one on avoiding false differentiators.
Despite the fact that I haven’t been able to customize the video so it doesn’t have the NotebookLM “look.” One identity/biometric company is sharing these videos, and I can tell immediately that it’s NotebookLM content.
Nevertheless I wanted to see the video that I got.
And I finally figured out that if I explicitly upload specific pictures into NotebookLM, they can appear in the final video. Look for this one at the three and a half minute mark.
Other formats
Perhaps I’ll experiment with some of the other output available in NotebookLM, although there are some formats that I will probably never use.
- If I’m going to create a slide deck, I’m going to create it myself.
- I don’t really have a use for flash cards, mind maps, or quizzes. Unless you, my readers, REALLY REALLY REALLY want to be quizzed on benefits and features.
But I now have these three pieces of content. And perhaps the next time I discuss this topic, I can drag the infographic out of my WordPress media library.
And I now have more content to add to Bredemarket’s YouTube channel.
Bredemarket 