24/7 Bot Answering Service

A little after 8:30 this evening, our central air conditioning started making a whining noise.

I turned the temperature up to shut the air off, then we called the service number on the magnet attached to the unit.

Even at the late hour, someone at the air conditioning service answered the phone.

I held a conversation with the person and scheduled a service appointment, but I couldn’t help but notice the unusual manner of speech.

  • The overly formal phrasing.
  • The momentary confusion when I spoke over him.
  • The odd stutter when repeating our street address—the number “6” sounded like “66.”

That’s when I realized I was speaking to a bot.

The conversation was good enough, although I still have to see if a technician shows up at the appointed time.

And yes, someone lost a job due to AI, but how much value add would a human provide at 8:30 at night?

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