How Do You Talk About the Product “Plumbing”?

There are a variety of hungry people (target audiences) who look at your product marketing content. And they all have different needs.

• When talking about an elegant water fountain, some readers only care that the fountain works.
• Other readers want to know HOW it works. Issues such as support and maintenance are critically important to these folks, but matter little to the first group who simply wants a working fountain.

If you are forced to speak to both target audiences in a single piece of content, how do you do it?

Very carefully.

My preference is to discuss the high-level benefits at the beginning of the content, and save the more technical uptime details and/or feature lists for later in the narrative.

Unless you are ONLY speaking to technical folks, leading with the “plumbing” kills your content. Someone who wants their police agency to solve more burglaries will fall asleep at a mention of 1000 pixels per inch fingerprint resolution or NIST-compliant lower palm print image dimensions.

Stay light, and only go deep to buttress your lightness.