I should properly open this post by stating any necessary disclosures…but I don’t have any. I know NOTHING about the goings-on reported in this post other than what I read in the papers.

However, I do know the history of Thales and mobile driver’s licenses. Which makes the recent announcements from Florida and Thales even more surprising.
Gemalto’s pioneering mobile driver’s license pilots
Back when I worked for IDEMIA from 2017 to 2020, many states were performing some level of testing of mobile driver’s licenses. Rather than having to carry a physical driver’s license card, you would be able to carry a virtual one on your phone.
While Louisiana was the first state to release an operational mobile driver’s license (with Envoc’s “LA Wallet”), several states were working on pilot projects.
Some of these states were working with the company Gemalto to create pilots for mobile driver’s licenses. As early as 2016, Gemalto announced its participation in pilot mDL projects in Colorado, Idaho, Maryland, and Washington DC. As I recall, at the time Gemalto had more publicly-known pilots in process than any other vendor, and appeared to be leading the pack in the effort to transition driver’s licenses from the (physical) wallet to the smartphone.
Thales’ operational mobile driver’s license
By the time Gemalto was acquired by and absorbed into Thales, the company won the opportunity to provide an operational (as opposed to pilot) driver’s license. The Florida Smart ID app has been available to both iPhone and Android users since 2021.

What just happened?
This morning I woke up to a slew of articles (such as the LinkedIn post from PEAK IDV’s Steve Craig, and the Biometric Update post from Chris Burt) that indicated the situation had changed.
One of the most important pieces of new information was a revised set of Frequently Asked Questions (or “Question,” or “Statement”) on the “Florida Smart ID” section of the Florida Highway Safety and Motor Vehicles website.
The Florida Smart ID applications will be updated and improved by a new vendor. At this time, the Florida Department of Highway Safety and Motor Vehicles is removing the current Florida Smart ID application from the app store. Please email FloridaSmartID@flhsmv.gov to receive notification of future availability.
Um…that was abrupt.
But a second piece of information, a Thales statement shared by PC Mag, explained the abruptness…in part.
In a statement provided to PCMag, a Thales spokesperson said the company’s contract with the FLHSMV expired on June 30, 2024.
“The project has now entered a new phase in which the FLHSMV requirements have evolved, necessitating a retender,” Thales says. “Thales chose not to compete in this tender. However, we are pleased to have been a part of this pioneering solution and wishes it continued success.”
Now normally when a government project transitions from one vendor to another, the old vendor continues to provide the service until the date that the new vendor’s system is operational. This is true even in contentious cases, such as the North Carolina physical driver’s license transition from IDEMIA to CBN Secure Technologies.
But in the Florida case:
- Thales chose not to bid on the contract renewal.
- The new vendor and/or the State of Florida chose not to begin providing services when the Thales contract expired on June 30.
- Thales and/or the State of Florida chose not to temporarily renew the existing contract until the new vendor was providing services in 2025.
This third point is especially odd. I’ve known of situations where Company A lost a renewal bid to Company B, Company B was unable to deliver the new system on time, and Company A was all too happy to continue to provide service until Company B (or in some cases the government agency itself) got its act together.
Anyway, for whatever reason, those who had Florida mobile driver’s licenses have now lost them, and will presumably have to go through an entirely new process (with an as-yet unknown vendor) to get their mobile driver’s licenses again.
I’m not sure how much more we will learn publicly, and I don’t know how much is being whispered privately. Presumably the new vendor, whoever it is, has some insight, but they’re not talking.


